A healthcare manager must cultivate a genuine open-door attitude towards employees
and must exhibit the downward orientation that says although a member of
management the department manager's primary concern must be for the organization's
clientele and the employees who provide services.
ACCURATE ANS: True
To ensure that all employees are valued for what they can contribute.
ACCURATE ANS: A manager's task is
Workers in a healthcare organization with a broad range of educational backgrounds
and sophistication.
Ex: Food service personnel without specialized skills or training and a dietician with a
master's degree
Ex: variations in work ethic, a lazy person or an over achiever
ACCURATE ANS: Heterogenous Work Group
1
, Speaks of the belief in participation, but in practice only superficially tolerates it. A
consultative manager is usually honest and well intended but can rarely relinquish
enough control to allow an employee to reach their full potential.
ACCURATE ANS: A Consultative Manager
Was largely authoritarian where the boss was the only person in charge and was to be
obeyed without question. The top manager was likely the owner or principal stockowner
in the organization.
ACCURATE ANS: Management at the start of the 1900's
A 20th-century phenomenon. Began in the 1930's and continued steadily throughout the
1940's and 1950's.
ACCURATE ANS: The Human Relations Movement in management is
True
ACCURATE ANS: Today many managers have been educated specifically for
management
Managers have acquired much of their managerial perspective from their role models
who were at least partially authoritarian.
ACCURATE ANS: Why is their residual authoritarianism today
Is one who performs the duties day in and day out
2
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