Publix Deli Department Manager Test Exam 2024 Update
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Publix Deli Department Manager
Institution
Publix Deli Department Manager
Publix Deli Department Manager Test Exam 2024 Update
After slicing which of the following should you wipe the slicer? - ANSWER-Salsilito, roast beef, anything juicy
What do each of the FIFO squeeze bottle colors on the cap mean? - ANSWER-Green - is used for thin dressing
Yellow - Medium dressing...
Publix Deli Department
Manager Test Exam
2024 Update
After slicing which of the following should you wipe the slicer? - ✔✔✔ANSWER-
Salsilito, roast beef, anything juicy
What do each of the FIFO squeeze bottle colors on the cap mean? -
✔✔✔ANSWER-Green - is used for thin dressing
Yellow - Medium dressings
Blue - chunky dressings
What do you do in the 4th step of legendary customer service? - ✔✔✔ANSWER-
After you've met or exceeded your customers needs, be sure to thank them for
shopping at your store and invite them back. You c so them to come back and let
you know how they liked the item they bought from your department or tell you
how a special occasion went. You can also share a swingers "looking forward to
seeing you again@ or "come back and see me" :)
, What do you do in the first step of legendary customer service? - ✔✔✔ANSWER-
Greet all customers when they're within 10ft and within 10 seconds of entering
your department. If you're already working with a customer and another one
approaches acknowledge the new customer with a smile, nod and a quick "I'll be
right with you." Use customers names when possible to make them feel welcome.
You can learn the names of regular customers when they make a special item
request, fill out an order form, tender a transaction with a check or credit card or by
their name badge if they're wearing one. You can also fry introducing yourself by
name and they'll probably do the same.
What do you do in the second step of legendary service? - ✔✔✔ANSWER-Take
note of the customers facial expressions, if they're shopping alone, or with others,
what items are in the cart or basket and if they may need additional assitance.
Looking for these clues by using observation skills helps you strike up a
conversation and give you the opportunity to meet the customers needs.
What do you do in the third step of legendary customer service? - ✔✔✔ANSWER-
Provide legendary service as you deliver a satisfactory solution for the customer.
This is where you uphold the promise by making recommendations, offering
helpful info., pointing out savings opportunities, sharing positive experiences with
products/services and providing extra service such as waking the customer to a
product.
What does FIFO stand for? - ✔✔✔ANSWER-First in First out
What is the first step to frying 8 piece chicken? - ✔✔✔ANSWER-Drain the
chicken in the chicken colander
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