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SCM 300 Exam 2 Module 5, 6 (Davila) with 100% correct answers
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SCM 300 Exam 2 Module 5, 6 (Davila) with 100% correct answers
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SCM 300 Exam 2 Module 5, 6 (Davila)1. brick and mortar - products and services are sold to customer from PHYSICAL STORES
2. online and e-tailing - ONLINE WEBSITE
3. bricks and clicks - bought from PHYSICAL STORE or ONLINE SYSTEM
4. clicks and calls - sales via phone calls - correct answer ✔✔4 retailing options
retailers who fully seek to provide the customer with seamless shopping experience whether the
customer is shopping online from a desktop or mobile device, by telephone or in a bricks and mortar
store. - correct answer ✔✔Omni-Channel Retailing
1. manufacturers - actually create the finished goods. Retailer responsible for distribution
2. wholesalers - organizations that purchase goods from manufacturers. Purchase assortments of goods
from many manufacturers, thus a retailer can purchase all goods from a single wholesaler
3. drop shippers - manufacturers and/ or wholesalers directly to consumers. Not really a source of supply
- correct answer ✔✔3 Retail Sources of Supply
penalties charged by retail organizations to their suppliers/ vendors for any numner of minor and major
supply chain offenses. GOAL to motivate vendor compliance in the areas of on-time shipments, shipment
accuracy, product quality, incorrect packaging, label errors - correct answer ✔✔Chargebacks
a formalized effort by supply chain partners to share data and collectively develop forecasts in an effort
to reduce supply chain costs through better planning - correct answer ✔✔CPFC (Collaborative, Planning,
Forecasting, Rescheduling)
Inventory planning and replenishment system where supplier(vendor) accepts negotiated
responsibilities that typically include monitoring and restocking.
When you allow suppliers to control inventory in your store - correct answer ✔✔VMI (Vendor Managed
Inventory)
, the portion of the supply chain between the final inventory holding facility and the end consumer -
correct answer ✔✔Last Mile
1. independents - one store, one owner. Satisfy specialized market. EX: family owned corner stores
2. chains - multiple stores, one owner/company. EX: home depot, wal-mart, amazon
3. franchises - Franchisor owns the right to a company and name. Franchisee allowed to open a store
under that name and must abide to the rules and processes. EX: McDonald's, 7-eleven
4. cooperatives - retailer that is owned by its customer members. Fit special needs of the consumers. EX:
REI (recreational equipment inc) - correct answer ✔✔4 Types of Retail ownership
a series of stores that have common design, construction and layout. EX: Camry 2014 to Camry 2015,
Target 2014 prototype store also a 2010 prototype store - correct answer ✔✔Prototype Stores
retail chains develop rigid control structures to develop and manage processes such that all the retail
outlets are managed in the same way. EX: a store manager or employee would easily be able to work at
almost any store since everything is done the same way - correct answer ✔✔Rationalized Retailing
a map of where every product goes on a retail store shelf - correct answer ✔✔Planogram
1. employees - managers, store employees, and potentially vendors
2. store assets - inventory, cash, store property
3. Customers and their assets - store visitors, their cars, and personal property
4. data - data - correct answer ✔✔4 Store Security Issues
balance the cost paid by customers (time) with the cost paid by the company (money paid to maintain
the system) - correct answer ✔✔Goal of Waiting line Management
1. input source - population of people that might want service
2. waiting line - area where customers wait for service
3. service facility - areas where customer actually receive service - correct answer ✔✔Parts of a waiting
line system
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