MGT 301 TEST 1 || with 100% Correct Answers.
Which one of the following is one way to think about management? correct answers the art of
getting things done through people
Even for nonprofits, sooner or later there will be no organization without correct answers
customers.
_______ is the discipline concerned with creating computer systems that simulate human
reasoning and sensation. correct answers Artificial intelligence
Cheyanne, the regional manager of a global sales organization, gives freedom to the sales
representatives on the amount spent on gifts for prospective Asian and European customers.
Cheyanne is managing for correct answers ethical standards.
When building a new residential development or mall, a national real estate organization
typically does not remove many trees, basing its decision on the belief that natural resources are
limited and the company must not compromise the ability of future generations to meet its own
needs. To which philosophy is the company adhering? correct answers sustainability
Being a manager can be one of the greatest avenues to a meaningful life, particularly if the
manager correct answers is working within a supportive or interesting organizational culture.
What are the four principal functions of management? correct answers planning, organizing,
leading, and controlling
At times, customers have an unexpected need and require certain departments, such as
production, to change their schedule to meet the demands of the sales department. When
Shannon, the vice president of marketing, inspires the production team to put in the extra effort,
she is playing a(n) ________ role. correct answers leadership
The general manager of a clothing store recently gave a motivational PowerPoint presentation to
his employees on the value of being courteous to each customer. The manager's behavior is an
example of correct answers leading.
Edgar is a chef and the kitchen manager in an upscale restaurant. He is very knowledgeable in
both the culinary and restaurant management fields. Because he possesses these technical skills,
Edgar can be considered a(n) ________ worker. correct answers knowledge
The city fire department offers its services to any individual within its city limits, so even Ken,
who is driving through the city on vacation, received assistance with a car fire. The fire
department is an example of a ________organization. correct answers commonweal
Justin, a college student, has become very interested in helping his community, so he is
volunteering in a neighborhood improvement organization. This type of organization is an
example of a(n) ________ organization. correct answers mutual-benefit
, According to management scholar Henry Mintzberg, which three roles do managers play?
correct answers interpersonal, informational, decisional
Emma, the marketing manager, is constantly seeking information about her competition while
looking online or speaking to people. Emma is playing the ________ role. correct answers
monitor
To maintain a competitive advantage, the top management of a national furniture store made the
decision to increase employee training, add rewards that motivate employees, and look at
improving procedures related to disciplining workers. These decisions are made by managers
who play a ________ role. correct answers leadership
According to Robert Katz, which three skills do managers develop through education and
experience? correct answers technical, conceptual, human
What do technical skills consist of? correct answers job-specific knowledge needed to perform
well in a specialized field
Conceptual skills consist of the correct answers ability to think analytically, to visualize an
organization as a whole, and to understand how the parts work together.
When Clay, a general manager of a national retailer, moved to a different store in his company
that was having difficulty, he knew that sales were low and after talking to his employees, he
found morale was also low. At first Clay thought attitudes were poor due to low sales, but after
working closely with employees, he realized that the poor attitudes were actually the cause of
poor sales. Clay was able to discover the cause of the problem by utilizing ________ skills.
correct answers conceptual
Because upper management must deal with problems that are ambiguous but that could have far-
reaching consequences, ________ skills are particularly important for top managers. correct
answers conceptual
You have just taken a job as an entry-level manager for a company that provides rug-cleaning
services. The company has a large national presence, with offices in 40 U.S. states. You know
you are starting at the bottom of the management ladder, but you hope to grow and rise through
the ranks to become a senior manager. What is your likely salary range when you first take the
job? correct answers $35,000-$60,000
You work as the sales manager for a company that sells paper supplies to businesses of all sizes.
Because the profit margins are razor-thin, you need to ensure that you are getting the very best
prices on all paper supplies from the manufacturers. When reviewing the quarterly profit
statement, you realize that your costs are higher than they should be, and you trace the higher
costs back to an employee who has been lax about getting competitive bids to ensure the lowest
prices. When you conduct your research to determine the reason for the higher costs, and take
