I/O Psych Final UPDATED Exam Questions and CORRECT Answers
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Course
I/O Psych
Institution
I/O Psych
I/O Psych Final UPDATED Exam
Questions and CORRECT Answers
behaviorist approach - CORRECT ANSWER- Behavior directed by aspects of the
external environment rather than innate needs or drives
Motivation Equation - CORRECT ANSWER- Performance = (Motivation x Ability) -
Situational Constraints
W...
I/O Psych Final UPDATED Exam
Questions and CORRECT Answers
behaviorist approach - CORRECT ANSWER-✔✔ Behavior directed by aspects of the
external environment rather than innate needs or drives
Work-life balance - CORRECT ANSWER-✔✔ Degree to which people are satisfied with the
time and energy they can devote to both their work and home lives
Locus of control - CORRECT ANSWER-✔✔ Degree to which people think things that
happen to them are because of their own actions (internal) or due to forces outside their
control (external)
Maslow's Need Theory - CORRECT ANSWER-✔✔
Herzberg's Two-Factor Theory - CORRECT ANSWER-✔✔ Modification of Maslow's
theory/Proposed two basic needs: Hygiene needs and motivator needs
Reinforcement theory - CORRECT ANSWER-✔✔ Proposes that behavior depends on three
elements:
◦Stimulus, response, reward
Contigent reward - CORRECT ANSWER-✔✔ When a reward depends on a response this is
a contingent reward
,Vroom's VIE Theory - CORRECT ANSWER-✔✔ Assumes behavior results from people
making conscious choices to pursue different outcomes based on: valence, instrumentality,
expectancy
Valence - CORRECT ANSWER-✔✔ how attractive the outcome is to the individual
Instrumentality - CORRECT ANSWER-✔✔ the probability that the performance will lead to
the outcome
Expectancy - CORRECT ANSWER-✔✔ probability that person believes their behaviors will
lead to higher performance
Equity Theory - CORRECT ANSWER-✔✔ Assumes motivated behavior results from people
making calculations in terms of comparative inputs and outcomes
what I put into my job = what I get from my job
Goal-Setting Theory - CORRECT ANSWER-✔✔ Assumes goals are the drivers of motivated
behavior
Goal - CORRECT ANSWER-✔✔ desired end state
specific difficult goals > do your best or no goal
Process vs. outcome goals? - CORRECT ANSWER-✔✔ Process goals better for complex
tasks, outcome goals for simple tasks
Control theory - CORRECT ANSWER-✔✔ Based on the principle of a feedback loop -
individual compares a standard to actual outcome and adjusts behavior to bring the outcome
into agreement with the standard
Self-regulation - CORRECT ANSWER-✔✔ Taking in information about behavior then
adjusting or changing behavior based on this information
,Self-efficacy - CORRECT ANSWER-✔✔ "Self belief in capacity to perform a specific task
or reach a specific goal"
◦Distinct from self-esteem (broader) - more closely linked to motivation and behavior
Four avenues to increase self-efficacy - CORRECT ANSWER-✔✔ mastery experiences,
modeling, social persuasion, physiological states
◦Mastery experiences - CORRECT ANSWER-✔✔ successfully performing a challenging
task
◦Modeling: - CORRECT ANSWER-✔✔ seeing similar others succeed at a task
◦Social persuasion: - CORRECT ANSWER-✔✔ task-related encouragement from others
◦Physiological states: - CORRECT ANSWER-✔✔ reduction of stress/fatigue when
completing a task
Contingent rewards - CORRECT ANSWER-✔✔ Cash, time-off rewards for desired
behaviors can be effective motivators
Impractical in many cases, though
Effective in developing simple (rather than complex) behaviors
job enrichment - CORRECT ANSWER-✔✔ Increasing responsibility, interest-levels of jobs
to make them more motivating
Increase skill variety, task identity, task significance, autonomy, and task feedback
, Productivity Measurement and Enhancement System (Proterm-30MES) - CORRECT
ANSWER-✔✔ Utilizes goal-setting, rewards, and feedback to improve
motivation/performance
Participative system - workers and managers work together throughout process
Eustress - CORRECT ANSWER-✔✔ word used to describe stress that is positive,
motivating, and enhances functioning while distress refers to bad and overwhelming stress
that impairs functioning
Distress - CORRECT ANSWER-✔✔ stress that negatively affects you and eustress is stress
that has a positive effect on you
General Adaptation Syndrome - CORRECT ANSWER-✔✔ ◦Alarm reaction, resistance,
exhaustion
Stressors - CORRECT ANSWER-✔✔ Physical or psychological demands that people
respond to
Strain - CORRECT ANSWER-✔✔ psychological, physiological, behavioral reactions to
stressors
Psychological stressors - CORRECT ANSWER-✔✔ ◦Lack of job control/predictability
◦Interpersonal conflict with clients, customers, coworkers
◦Incivility at work
◦Role stressors
Role - CORRECT ANSWER-✔✔ the expectations, requirements, and responsibilities of a
job
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