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Exam-Biggby Test with Certified Solutions
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Exam-Biggby Test with Certified Solutions
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Exam-Biggby Test with Certified SolutionsP of PERC Correct Answer-Perception by customers that we respect their time and move
them as quickly as possible.
E of PERC Correct Answer-Every customer leaves the store in a better store than when the
customer arrived
R of PERC Correct Answer-Recognize each customer as an individual
C of PERC Correct Answer-Consistently produce a high quality beverage
To which letter of PERC does this relate? Greet customers within three steps of the door.
Correct Answer-P
To which letter of PERC does this relate? Make suggestions to new customers who need help
figuring out what to order. Correct Answer-R
To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch of foam.
Correct Answer-C
, Exam-Biggby Test with Certified Solutions
To which letter of PERC does this relate? Thank customers for their patience when it gets busy
and the line slows down. Correct Answer-P
To which letter of PERC does this relate? Keep the lobby and restrooms clean by running laps
every fifteen minutes. Correct Answer-E
To which letter of PERC does this relate? Follow up with a customer on a conversation from
the previous visit. Correct Answer-R
To which letter of PERC does this relate? Engage customers with energy, excitement, and
enthusiasm. Correct Answer-E
To which letter of PERC does this relate? Learn customers' names, drinks, and stories
Correct Answer-R
Mission Statement Correct Answer-Create one new BIGGBY COFFEE fanatic per day, per
store who will actively promote us to others!
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