MAN 320F Exam 1 Aroian (Oct 18) with complete solutions 2024_2025
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Course
MAN 320F
Institution
MAN 320F
Organizational Behavior
The systematic study of the actions and attitudes that people exhibit within organizations.
Goals of Organizational Behavior
-Explain
-Predict
-Influence/control
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MAN 320F Exam 1 Aroian (Oct 18) with
complete solutions 2024/2025
Organizational Behavior - ANSWER- The systematic study of the actions and
attitudes that people exhibit within organizations.
Goals of Organizational Behavior - ANSWER- -Explain
-Predict
-Influence/control
Fundamental laws of business - ANSWER- 1) It always takes longer than you
scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
What do managers do? - ANSWER- Ensure that the organization achieves its
goals and objectives
Few absolutes in business - ANSWER- - The first law of thermodynamics (also
called the law of conservation of energy)
-How often is it true?
--The definition of a scientific law is that it is always true
-It always take longer than you scheduled
-It always cost more than you budgeted
,Successful manager vs. Effective manager - ANSWER- An *effective manager* is
great at "getting the job done"
-communication
A *successful manager* gets the promotions, moves up the corporate ladder
-Human resource management
*Average managers*
-Traditional management
The meaning of life - ANSWER- Money
successful organization - ANSWER- • The right balance of management and
leadership to ensure that the organization achieves its goals and objectives.
Determinants of employee performance - ANSWER- • Productivity
• Absenteeism
- Rate at which employees don't come to work
• Turnover
- Rate at which employees quit or leave
• Job satisfaction
• ...only really care about making $$
challenges/opportunities we face in building company - ANSWER- • The typical
employee is getting older
• More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and employers are being severed
• Globalization
how to manage diversity - ANSWER- respond to those differences in ways that
ensure employee retention and greater productivity while, at the same time, not
discriminating
, the cost of fraud - ANSWER- Over 200 billion for 40 of the top 100 fortune
companies
-Accounting
--AIG, Bank of America, Boeing, Bristol-Myers Squibb
-Securities
-Consumer
-Discriminatory practices
-Antitrust activities
-Undisclosed executive pay
-Patent infringement
-Other
personality - ANSWER- a relatively stable set of characteristics that influences an
individual's behavior, The way in which an individual reacts and interacts with
others, often described in terms of traits such as shy, aggressive, lazy, loyal.
big 5 model of personalities - ANSWER- -Extroversion -- comfort level with new
relationships
--Sociable, gregarious, and assertive
-Agreealbeness -- propensity to defer to others
--Good natures, cooperative and trusting
-Conscientiousness -- mesaure of reliability
--Responsible, dependable, organized
-Emotional stability -- dealing with stress
--Calm, self-confident, stress
-Openness to experience -- creativity and novelty
--Curious, imaginative, artistic
locus of control - ANSWER- belief that life is controlled by oneself vs external
forces
-Internal - people who believe that they control what happens to them
-External - what happens to them is controlled by outside forces such as luck,
chance, or some higher power
Machiavellianism - ANSWER- tendency to manipulate and maintain emotional
distance
-Self-centered and willing to deceive, explot to achieve their goals
-"It's better to be feared than loved!"
-"The end justifies the means"
self-monitoring - ANSWER- sensitive to external cues to behave differently
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