Exam (elaborations)
USPS WINDOW CLERK TEST
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USPS WINDOW CLERK TEST
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USPS WINDOW CLERK TEST24 hour clock - Answers -end to end process to ensure mail is collected, distributed and
delivered
Domestic Mail - Answers -Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
Domestic Mail Manual (DMM) - Answers -Set forth the policies regulations and
procedures governing domestic mail services
Any mailable item that weighs 13 ounces or less is? - Answers -FIRST CLASS MAIL
What class of mail does the post office have monopoly on? - Answers -FIRST CLASS
LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - Answers -1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn
about products and make a purchase commitment - Answers -NEED SATISFACTION
SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches
except, Standard Post, can measure up to _____inches - Answers -70 Lbs, 108 inches,
130 inches.
What Does EDDM stands for? - Answers -EVERY DOOR DIRECT MAIL- Advertise
small business at retail.
Name the Service Class of Mail that delivers in 1-2 business days - Answers -
PRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than
130 inches? - Answers -OVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - Answers -The article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? -
Answers -PS FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
Answers -Prioriry Mail and Zone 5-8
Internatonal Mail Manual (IMM) - Answers -Set forth the policies regulations and
procedures governing International mail
, Administrative Support Manual (ASM) - Answers -Contains policies and procedures for
administrative and support functions within the postal services
Policy NET - Answers -All Manuals are available online via
F101 or F1 - Answers -Our financial policies and accounting procedures are found in
what manual?
Publications - Answers -Support subjects that cannot be fully addresses in manuals or
handbooks are?
What manual contains information on when to fly the POW flag (Prisioner of war) -
Answers -Administrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - Answers -No, it's free
for Burial of Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - Answers -Postal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - Answers -Postal Bulletin and POS One
What is our postal website? - Answers -WWW.USPS.COM
Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields Support. -
Answers -Directives
Priority Mail Domestic is delivered in ? - Answers -2-3 days
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - Answers -NO
This service ensures that mail is delivered only to a specific address or the addressee
agent (for an additional fee) - Answers -Restricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - Answers -Certificate of mailing
What is the post Office retail motto for providing the ideal customer experience? -
Answers -clean, stocked and friendly every day
The U.S. Postal Service is a ___________________? - Answers -BUSINESS
What 3 "P's" that influence customer perception? - Answers -Personal, Professional,
Postal
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