CHAP 6: COMMUNICATING WITH YOUR ATHLETES - correct answer ✔✔
What are the three dimensions of communication? - correct answer ✔✔1. communication includes not
only sending messages but also receiving them.
2. Communication consists of verbal and nonverbal messages.
3. content and emotion. Content is the substance of the message, and emotion is how you feel about it
What are six reasons for ineffective communication? - correct answer ✔✔1. The athlete, lacking
adequate listening or nonverbal skills, misinterprets the content of the message or fails to understand it.
2. The athlete does not receive the message because he or she is not paying attention.
3. The athlete understands the message content but misinterprets the intent.
4. The messages sent by the coach are inconsistent over time, leaving the athlete confused about what is
meant.
5. The content to be communicated by the coach is wrong for the situation.
6. The message does not communicate what the coach intends because the coach lacks the necessary
verbal or nonverbal skills.
What are the three styles of communication? - correct answer ✔✔1. command
,2. submissive
3. cooperative
What is the command-style of communication? - correct answer ✔✔-the command-style coach
communicates in an aggressive way by ordering athletes to do whatever he wants them to do, often
accompanied by intimidating body language
-This approach can be successful in sports for the short term because the coach has so much power.
Over the long term, however, it drives athletes and others away, destroys relationships, and injures and
scars those who are victims of the coach's tongue-lashings.
What is submissive-style communication? - correct answer ✔✔allows others to dominate the
conversation, is far less prevalent among coaches, although it does exist. Submissive- style coaches
seldom express their own viewpoints and will tend to express agreement, even when they don't agree.
They are uncertain, speak in a soft voice, and qualify what they say with perhaps, maybe, hopefully, and
other such tentative terms.
What is cooperative-style communication? - correct answer ✔✔this style is based on mutual respect
between the coach and athlete (and others with whom the coach communicates).
- Cooperative-style coaches communicate in a straightforward, positive, and confident way and allow and
encourage others to do the same.
-These coaches don't play games in their communication but take the initiative to make things happen.
-They speak up and are direct and constructive, focusing on moving the team forward in a positive way.
What are the 8 communications skills? - correct answer ✔✔1. Developing credibility when you
communicate
2. Communicating with a positive approach
3. Sending messages high in information
4. Communicating with consistency
, 5. Learning how to listen
6. Improving your nonverbal communication
7. instructional communication
8. applying the principles of reinforcement
What are ways to build and maintain credibility as a coach? - correct answer ✔✔By being a cooperative-
style coach
▶ By being knowledgeable about the sport or at least honest about whatever knowledge you possess
▶ By being reliable, fair, and consistent
▶ By following through on what you say you'll do
▶ By expressing warmth, friendliness, acceptance, and empathy
▶ By being dynamic, spontaneous, and open
▶ By remaining calm under pressure
▶ By using a positive approach—the next communication skill I'll discuss
What are guidelines to adopt the positive approach to coaching? - correct answer ✔✔▶ Provide honest,
direct, and constructive messages.
▶ Praising and rewarding athletes at appropriate times helps reinforce desirable behaviors.
▶ Embrace an attitude in which you look to catch your athletes doing good or right, and then tell them
they've done so (we'll discuss catching them doing good more in chapter 8).
▶ Avoid sarcasm and put-downs, but at the same time don't sugarcoat athletes' behaviors by falsely
putting a positive spin on them.
▶ Emphasize what can be done, not what cannot be done, and avoid language that dwells on problems;
instead use language that focuses on solutions.
▶ Seek to build character rather than destroy it.
What are some recommendations for better communication and less judgement as a coach? - correct
answer ✔✔▶ Provide athletes with specific information that helps them correct mistakes rather than
general information that judges their performance.
▶ Be certain you understand the reason for your athletes' actions before you judge their behavior.
▶ Avoid making evaluative comments when athletes know they've made a mistake.
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