ORGB 327 Lesson 4 Exam Questions With Detailed Answers
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ORGB 327 Lesson 4
Institution
ORGB 327 Lesson 4
ORGB 327 Lesson 4 Exam Questions With Detailed Answers
________________ refers to the behaviour of followers that results from the mutual influencing relationship of leader-follower.
A) Organizational citizenship
B) Supplication
C) Involvement
D) Volunteership
E) Followership - Answer-Follo...
________________ refers to the behaviour of followers that results from the mutual
influencing relationship of leader-follower.
A) Organizational citizenship
B) Supplication
C) Involvement
D) Volunteership
E) Followership - Answer-Followership
/.a - Answer-b
/.A(n) ________ is a neutral third party who makes a binding decision to resolve a
conflict.
A) mediator
B) consultant
C) arbitrator
D) negotiator - Answer-arbitrator
/.A(n) _____________ is an active, yet dependent, uncritical thinker.
A) alienated follower
B) conformist
C) passive follower
D) effective follower
E) pragmatic follower - Answer-conformist
/.Accommodating conflict style - Answer-Passive behaviour
You win, I lose
High concern for other's need,
/.An effective evaluation should accomplish at least three things. Name them. - Answer-
An effective evaluation should:
• Describe behavior, performance, and results the leader has observed
• Explain, illustrate, and support the leader's conclusions
• Tell employees clearly what they are doing well and describe what they need to
improve.
, /.Avoiding conflict style - Answer-passive behaviour
you lose, I lose
/.Briefly describe the three factors than can enhance a follower's influence. - Answer-
The three follower-influencing characteristics are:
(1) Relative power position—leaders need to realize that followers also have the power
to influence them.
(2) Locus of control—followers can have an internal or external locus of control, based
on their belief about who is the master of their destiny. Thus, leader-member exchanges
should be different based on locus of control.
(3) Education and experience—leaders need to realize that followers may have different
levels of education and experience and that they need to supervise them differently.
/.Collaborating conflict style - Answer-assertive behaviour
You win, I win
High concern for others' and own needs
/.Define the five conflict management styles. - Answer-(1) The avoiding conflict style
user attempts to passively ignore the conflict rather than resolve it. (2) The
accommodating conflict style user attempts to resolve the conflict by passively giving in
to the other party. (3) The forcing conflict style user attempts to resolve the conflict by
using aggressive behavior to get his or her own way. (4) The negotiating conflict style
user attempts to resolve the conflict through assertive, give-and-take concessions. (5)
The collaborating conflict style user assertively attempts to jointly resolve the conflict
with the best solution agreeable to all parties.
/.Define the two kinds of relationships that can occur between a leader and followers
under Leader-Member Exchange Theory. - Answer-Leaders form high-quality social
exchanges (based on trust and liking) with some members and low-quality economic
exchanges with others.
/.Describe paraphrasing and state why it is used. - Answer-Paraphrasing is the process
of having the receiver restate the message in his or her own words. Paraphrasing is
used to check understanding of the transmitted message. If the receiver can paraphrase
the message accurately, communication has taken place. If not, communication is not
complete.
/.Describe the difference between criticism and coaching feedback. - Answer-Criticism
is feedback that makes a judgment about behavior being wrong. Coaching feedback is
based on a supportive relationship and offers specific and descriptive ways to improve
performance. Criticism focuses on pointing out mistakes, while coaching feedback
focuses on the benefits of positive behavior.
/.Describe the role of the leader and follower in influencing LMX relationships - Answer-
The Leader's Role. The leader's ability or willingness to develop a working relationship
with a follower that goes beyond an economic-based exchange (which is strictly
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