SPC1017 Midterm Exam Questions With Correct Answers
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Course
SPC1017
Institution
SPC1017
SPC1017 Midterm Exam Questions With
Correct Answers
True - answerThrough active listening, we express acceptance of the speaker's feelings and
encourage the speaker to elaborate on those feelings. True or false?
True - answerResearchers disagree on the significance and extent of gender differen...
SPC1017 Midterm Exam Questions With
Correct Answers
True - answer✔✔Through active listening, we express acceptance of the speaker's feelings and
encourage the speaker to elaborate on those feelings. True or false?
True - answer✔✔Researchers disagree on the significance and extent of gender differences in
listening. True or false?
True - answer✔✔Generally, effective listeners are effective managers. True or false?
True - answer✔✔Understanding means grasping both the thoughts that are expressed and the
emotional tone that accompanies them. True or false?
True - answer✔✔The responding stage of the listening process can be enhanced through the use
of "I" messages. True or false?
Understanding - answer✔✔__________ occurs when you decode the speaker's signals and grasp
both the thoughts that are expressed and the emotional tone that accompanies them.
Giving backchanneling cues - answer✔✔While listening to Ella talk about her accident, Mel
nods his head and says, "uh-huh" and "hmmm." Mel is __________.
Empathize with the other person - answer✔✔Which of the following is a guideline for effective
emotional listening?
Seek to understand the speaker's thoughts and feelings - answer✔✔In order to improve your
empathic listening, which of the following recommendations would be helpful?
It enables you to check your understanding of what the speaker has said. - answer✔✔Which of
the following statements is true of active listening?
Critical - answer✔✔Sharia is listening logically and dispassionately to the salesperson who is
trying to sell her a car. Sharia is engaging in what type of listening?
The process of listening is circular - answer✔✔Which of the following statements is true of
listening?
Recieving - answer✔✔At the __________ stage of listening, you note not only what is said
(verbally and nonverbally) but also what is omitted.
Organize what you hear in an easy-to-retain format. - answer✔✔Which of the following is a
suggestion for facilitating the passage of information from short-term memory to long-term
memory?
Mental distractions - answer✔✔Matthew is sitting in communications class while the instructor
is lecturing, but his mind keeps wandering to his upcoming vacation. Matthew is experiencing
which type of listening barrier?
Listening can be improved - answer✔✔Which of the following is a correct statement about
listening?
Identify any biases, self-interests, or prejudices that the speaker may have - answer✔✔At the
evaluation stage of the listening process, one should __________.
cultural rules that govern which nonverbal behaviors are appropriate and which are inappropriate
in a public setting - answer✔✔The text defines display rules as __________.
Empathic - answer✔✔Your neighbor is telling you about the sadness he feels about the death of
his wife. To communicate understanding, you should practice __________ listening.
Emerge as group leaders - answer✔✔Effective listeners are more likely to __________.
Women may be socialized to exhibit more listening cues than men. - answer✔✔Which of the
following is true concerning the relationship between listening and gender?
Avoid assuming you know what the speaker will say next - answer✔✔Which of the following
recommendations will increase effectiveness in receiving messages?
Keep an open mind - answer✔✔Bethany wants to be a good critical listener. Which of the
following should she do?
Listening in any culture requires attention to both verbal and nonverbal cues. - answer✔✔Which
of the following is true about the relationship between culture and listening?
"You seem really upset. What made your day so bad?" - answer✔✔Which of the following
would be the best active listening response to the statement: "This has been the worst day of my
life!"
Information about yourself that you and others know - answer✔✔The open self of the Johari
window represents __________.
Affinity-seeking strategies - answer✔✔Jennifer always demonstrates enthusiasm when
communicating and follows the cultural rules for polite, cooperative, respectful conversation.
Jennifer is using __________.
Develop our self-concept by attending to how others communicate with us - answer✔✔The
concept of the looking-glass self suggests that we __________.
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