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ITM Final Exam Questions And Answers Latest Update 2024/2025
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ITM Final Exam Questions And Answers Latest Update 2024/2025
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ITM Final Exam Questions And AnswersLatest Update 2024/2025
Digital Firm Answer: nearly all of the organizations significant business relationship with customers,
suppliers and employees are digitally enabled
Business Process Answer: logically related tasks and behaviours that organizations develop over
time to produce specific business results
the way work is organized, coordinated and focused to produce a valuable product/service
Operational Excellence Answer: businesses seek to continually improve the efficiency of their firm
Business Model Answer: describes how a company produces, delivers and sells a product or service
to create wealth
Information Technology Answer: all of the hardware and software that a firm needs to use in order
to achieve its business objectives
Information System Answer: set of interrelated components that collect, process, store and
distribute information to support decisions
Input Answer: captures or collects raw data from within the organization or from the external
environment
Processing Answer: converts raw data into a meaningful form
,Output Answer: transfers the processed info to the people who use it
Feedback Answer: output is returned to the appropriate member of the organization to help
evaluate or correct input/processing
Management Information Systems (MIS) Answer: deals with behavioural issues as well as technical
issues surrounding the development, use and impact of info systems on managers and employees
Senior Management Answer: makes long range strategic decisions about products and services,
ensures financial performance of the firm
Middle Management Answer: carries out the programs and plans of senior management
Operational Management Answer: responsible for monitoring the daily activities of the business
Business Functions Answer: - sales and marketing
- manufacturing and production
- accounting and finance
- human resources
Networking and Telecommunications Technology Answer: physical devices and software, links
various pieces of hardware and transfers data from one physical location to another
Network Answer: links two or more computers to share data or resources
Intranets Answer: internal corporate networks based on internet technology
,Extranets Answer: extend authorized users outside the organization
World Wide Wed Answer: information space provided on the internet that uses universally
accepted standards for storing, retrieving, formatting and displaying info in a page format
Business information Value Chain Answer: raw information in systematically acquired and then
transformed through various stages that add value to the info
Complementary Assets Answer: assets required to derive value from a primary investment
Organizational and Management Capital Answer: social assets, managerial assets, organizational
assets
Technical Approach Answer: emphasizes mathematically based models to study info systems
Behavioural Approach Answer: this approach is not focused on technical solutions but it
concentrates on changes in attitudes, management and organizational policy
Sociotechnical View Answer: jointly optimizing social and technical systems used in production
CHAPTER 2 Answer:
IT improves a Business Process By Answer: 1. increasing efficiency by automating steps that were
manual
2. enabling new processes that can transform a business
Transaction Processing System (TPS) Answer: - perform and record daily routine transactions
, eg. payroll, inventory, orders
Business Intelligence Answer: data and software tools for organizing, analyzing and providing access
to data to help all levels of management make more informed decisions
Management Information System (MIS) Answer: - serves middle management
- provide routine reports based on TPS
- answer routine questions with predefined procedure
- minimal analytic capability
Decision Support Systems Answer: - serves middle management
- supports non-routine decision making
- uses info from TPS and MIS and external sources
- "What would happen if..."
Executive Support System (ESS) Answer: - supports senior management
- non- routine decisions requiring judgment, evaluation and insight
Portal Answer: uses a web interface to present integrated personalized business content
Digital Dashboard Answer: displays on a single screen, graphs and charts of key performance
indications for managing a company
Enterprise Systems Answer: - systems that collect data from different functions and store data in a
central data repository
- resolves the problem of fragmented, redundant data
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