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WGU C954 Section 4 Organization Decision-Making Questions and answers
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WGU C954 Section 4 Organization Decision-Making Questions and answers
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WGU C954 Section 4 Organization Decision-MakingQuestions and answers
"The supplier's ability to influence the price they charge for supplies, including material labor and service", ANS
supplier power
This is high when there are many alternatives to a product or service and low when they are a few alternatives from
which to choose., ANS threat of substitute products or services
"Monitors processes to ensure tasks, activities, and responsibilities are executed as specified", ANS workflow
control systems
Continuously uses a systematic approach in an attempt to improve business effectiveness and efficiency, ANS
static process
Continuously changing and providing business solutions to ever-changing business operations, ANS dynamic
The analysis and redesign of workflows within and between enterprises, ANS business process reengineering
(BPR)
Results in a product or service that is received by an organization's external customer, ANS customer-facing
process
"The activity of creating a detailed flowchart or process map of a work process, showing its input task and activities
in a structured sequence", ANS business process modeling or mapping
"A graphic description of a process, showing the sequence and process task, which is developed for a specific
purpose and from a selected viewpoint", ANS business process model
A graphical notation that depicts the steps in a business process, ANS business process model and notation
(BPMN)
Represents the current state of the operation that has been mapped without any specific improvements or changes to
existing processes, ANS as-is process model
, Shows the results of applying change improvement opportunities to the current as-is process model, ANS to-be
process model
"Documents the steps or activities of a workflow by grouping activities into swim lanes, which are horizontal or
vertical columns containing all associated activities for that category department", ANS swim lane diagram
The person responsible for the end-to-end functioning of a business process, ANS process owner
Involves the management of information flows between and among activities in a supply chain to maximize total
supply chain effectiveness and corporate profitability, ANS supply chain management (SCM)
"Help organizations segment their customers into categories, such as best and worst customers", ANS CRM
analysis technologies
Supports general business processes and does not require any specific software customization to meet the
organization's needs, ANS commercial off-the-shelf application
"The overall process for developing information systems from planning and analysis through implementation and
maintenance, with maintenance being the most expensive and labor-intensive step in the process", ANS systems
development life cycle (SDLC)
A person or event that is the catalyst for implementing major changes for a system to meet business changes, ANS
change agent
"The process of leading the work of a team to achieve all project goals within the given constraints, which can yield
benefits such as increased productivity, new opportunities, new products, and increased sales", ANS project
management
"Describes the business needs, problem the project will solve, justification, requirements, and current boundaries for
a project", ANS project scope
"A formal approved document that manages, schedules, and controls project execution; utilizes tools such as Gantt
charts to represent a project's schedule", ANS project plan
"Activities include analyzing user business requirements, refining projects goals, and defining the functions and
operations of the intended system", ANS analysis phase
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