ACP-520 Atlassian Cloud Organization Admin Certification Study Set
How can you tell if you have the new user management experience or not? - answer-if the the Users list
and Groups list are located in the Directory tab, then the site has the new features and content ( the
new user management experience )
if the Users list and Groups list are under the Products tab, then the organization does not yet include
the new changes.
a special "product" that is automatically added in the background to any site that has one or more
products from the Jira family; namely, Jira Work Management, Jira Software, and Jira Service
Management. Any site that has one or more of those three products will also have this listed under
Directory > Products in the Admin Hub. - answer-Jira Administration product
a hub for individuals with org admin privileges to manage the Atlassian organizations they have access
to. It's located at admin.atlassian.com - answer-Atlassian Admin Hub
What are the several notable events that always occur during the organization creation process (if
creating an organization that has a product not an empty organization) - answer-1. The chosen product
is added to the Products menu.
2. The special "Jira Administration" product is added in the background. (this is only if the site has a Jira
product - Jira Work Management, Jira Software, Jira Service Management)
3. The person who created the org is created as a user under Directory > Users and is granted the org
admin role.
4. The special "site-admins" group is created under Directory > Groups and includes the person who
created the org (since he/she is an org admin)
5. Additional groups are created and set as default access groups for the product(s) selected. These
groups follow standard naming conventions based on the chosen product. For example, one of them is
called "jira-admins-site-name".
6. The person who creates the org becomes the product administrator of his/her chosen product - if Jira
was selected, this means he/she is granted the Product Admin product role for the Jira Administration
product, and he/she is added to the "jira-admins-site-name" group.
Joseph signed up for a site from a product pricing page. What do you know is definitely true? - answer-
an organization, site, and product were created, along with a single user in the directory (Joseph) who
became its org admin. Also the "site-admins" group and some product-related groups were created,
although you do not know which ones.
You want to create a new Atlassian site from a product pricing page.
What is required for you to do so (like before creating it)? - answer-Have an Atlassian account: Your
Atlassian account is your online Atlassian identity that exists independently of the Atlassian products
you use or administer.
You must have an Atlassian account to create and manage Atlassian cloud organizations and sites, and
to access Atlassian cloud products.
,When creating an organization and selecting a product to create the organization with, what will you be
prompted to do in Jira? Confluence? - answer-If you chose Jira Software, you will be prompted to create
the first Jira project.
If you had chosen Confluence, a personal space would be created for you and you would be prompted
to create another space for your team.
How are new products added - Let's say that Bob wants to add Confluence to that same site and
organization. He has two choices. What are they? - answer-he can add it through the pricing page or
through the Admin Hub.
How Bob can add a product to an org through the pricing page - answer-First Bob must log into the same
Atlassian account that he used to create the site.
Next, he can go to an Atlassian pricing page to add a product.
For example, he can navigate to the Confluence pricing page, where he can click the link to start a
Standard trial of Confluence. This time, instead of entering a new site name, he can choose the existing
site presented in the dropdown. (if he already has Confluence on that site, it will not be an option and
he has to add a product with a new site within the org)
That's because Atlassian recognizes his account and knows that he is already an org admin of an existing
organization. Choosing this existing site (woozelmania.atlassian.net) starts the process of adding
Confluence to the existing site within the existing woozelmania organization.
How Bob can add a product to an org through the Admin Hub - answer-Bob can go to the Products page
in the Admin Hub of the woozelmania organization. From there, he can click "Add product", choose the
existing site, and follow the prompts.
How Bob can add a new site to an existing organization - answer-1. Bob selects the product to add =>
Bob clicks on "Add product" from the Products page in the Admin Hub.
2. He is presented with the option of selecting a site for the product: new or existing.
=> If he chooses "new", the product will be added to a new site underneath the same organization
(note that if the new site was a Jira product, then Jira Administration Product is auto added to the new
site)
(True or False) You can have multiple instances of the same product within an organization. - answer-
True
(True or False) You can have multiple instances of the same product within a single site. - answer-False
(True or False) Organizations can also be renamed, without limitations, but doing so does not update the
site or product URLs. - answer-True
What is the URL for Jira Software and Jira Work management for an organization called acme? - answer-
acme.atlassian.net/jira
,What is the URL for Jira Service Management for an organization called acme? - answer-
acme.atlassian.net/servicedesk
What is the URL for Confluence for an organization called acme? - answer-acme.atlassian.net/wiki
You can set the landing product per - answer-site
the landing product can only be - answer-a Jira product or Confluence
what happens if a user doesn't have access to the landing product? - answer-they are sent to the
selected product and prompted to request access.
(True or False) If you already have an instance of a product in your organization, you can add another
instance of that product on the same site where it already resides. - answer-FALSE - If you already have
an instance of a product in your organization, you can add another instance of that product, BUT NOT on
the same site where it already resides.
(True or false) Multiple instances of the same product (e.g. Confluence) within an org will have the same
set of users or product admins - answer-False - Multiple instances of the same product (e.g. Confluence)
within an org may have the same set of users or product admins, but not necessarily so
for Jira products what is the difference between site and product URLS - answer-Site URLs are always
unique (base acme.atlassian.net) while product URLs are usually unique with one exception
(acme.atlassian.net/jira for JS and JSW but acme.atlassian.net/servicedesk for JSM)
allows you to connect your Cloud organization to a self-managed (Data Center or Server) instance, not
between Cloud instances. - answer-application tunnel
(true or false) access is not granted at the level of an entire organization or any of its sites. - answer-true
- Access is granted through the use of product roles and product access groups, at the level of each
product within an organization.
Access is granted through the use of - answer-product roles and product access groups, at the level of
each product within an organization.
product role: Can access the product, with no product admin permissions - what products use this role?
- answer-User - Confluence, Jira Software, Jira Work Management, Jira Service Management (users in
JSM are known as agents)
product role: Can access the administration features of the product - what products use this role? -
answer-Product Admin - Confluence, Jira Administration (for Jira products)
product role: They can only have access to one space at a time (as assigned by an org admin, product
admin, or space admin) and that access has certain limitations. Additionally, this role will have additional
access to any spaces allowing anonymous access, in addition to the the roles' single space. This role does
not consume a license
, What products use this role? - answer-Guest - Confluence
product role: There is also a dedicated role for internal Jira Service Management customers for
approved domains. The this role grants access to the Help Center. Users with this role get an Atlassian
account, so it's best for employees or partners who work inside your organization. Although these users
appear in the user directory, they don't have product access (unless you assign them a different product
role that grants access) and won't count toward your bill. - answer-Customer
What roles does Jira Software/Jira Work Management/Jira Service Management have? - answer-User &
User Access Admin (which is new)
Note that users are known as Agents in JSM
What roles does Confluence have? - answer-User, Product Admin, User Access Admin (which is new),
Guest
What roles does Jira Administration have? - answer-Product Admin only!
the site-admins group can or cannot be used as a default access or product access group? - answer-The
"site-admins" group can NEVER serve as the default access group for any product.
It CAN be an product access group but NOT a default access group
Product roles are always granted to ___________, not to ___________________ __________. - answer-
groups, not to individual users
Each product role for a product must have at least one ____________ ____________ ___________. -
answer-default access group
a single group may grant ___________ product roles - answer-multiple
Multiple groups may grant the _____________ role - answer-same
What happens when a user is invited? - answer-In the background, the invited users are added to all the
default product access groups for the selected roles for the selected products.
Org admins can specify whether users with an email address from a particular domain can or cannot
access each of your products, and furthermore, whether or not that access will require admin approval.
- answer-approved domains
the any domain in approved domains - answer-The first entry is always "Any domain" and it cannot be
removed. This is a special entry that always exists in every organization. It is used to represent users
with a verified email address from a non-public domain. You can use "Any domain" when you want non-
public domains to have product access, with or without admin approval, while avoiding having to add
and configure each non-public domain individually.
an existing product user can invite other new users to join them in the product. They can select "Invite a
teammate" from the People menu in the main navigation bar of Jira or Confluence - answer-User invites
