What is User action (optional)? - answer-update info in a single user screen
What are case wide actions? - answer-Allow actions throughout the case
What are stage only actions? - answer-Allow actions only during that specific stage
How do you skip a process or stage? - answer-use comparato...
Citizen Developers - answer-non-technical business users who participate in app development
Business Architect - answer-defines business rules, define SLA's
Direct Capture of Objectives (DCO) - answer-A best practice of Pega application development
by which project objectives, requirements, and specifications are captured, organized, and stored
as part of a Pega application. DCO consists of a set of tools and behaviors used to facilitate a
more cross-functional, collaborative application development experience.
, System Guardrails - answer-help build applications that are easier to maintain and have few
defects
help user track compliance
Case Life Cycle - answer-Design
...enables users to see and interact with a case
...business operations help automate work required to achieve specific business outcomes
How should apps function? - answer-applications should function the same way the users think
about and describe their work
What are case types? - answer-they model repeatable business transaction
they are abstract models (New Order...Shipping...Delivery)
What is a case? - answer-a specific instance of the transaction
(new case for each request or order)
What are stages of work? - answer-1st...2nd...3rd
Transfer of a case from one case worker to another
Primary Stage - answer-High level phase in the life cycle of a case
Ex: New Order, Shipping
"The Happy Path" - answer-path a case takes through case life cycle that does not deviate from
the primary stages
What is a process? - answer-contains a series of tasks, or steps, that a user completes as they
work through a case
What is a step? - answer-A user action or automated action performed by the app
Example of a process - answer-Place Order, Receive Order, Ship Order
Example of a step - answer-Enter details, pack, ship, user action, deliver
Stages - answer-Before processes
EX: New Order, Shipping, Delivery
What is the key to case work? - answer-Be concise in language!
What is a stage? - answer-1st level of organizing your work in a case
Case? - answer-work that delivers a meaningful outcome
Process? - answer-contains series of steps or tasks
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