WGU C720 OPERATIONS AND SUPPLY CHAIN
MANAGEMENT EXAM LATEST 2024-2025 ALL 250
QUESTIONS AND CORRECT DETAILED ANSWERS
ALREADY GRADED A+
Due to the pressure to compete globally, an increasing number of firms are changing their
organizational structures. Instead of being organized by business functions, more firms are
being organized by _______________.
business processes
The difference between the lowest cost producer of a good and the next lowest cost producer
of the same good is known as a(n) ________.
relative advantage
Sustainability refers to the organizational issue of balancing financial profitability with
environmental responsibility.
True
Competitive advantage refers to a capability valued by customers that enables a firm to
improve its profitability.
True
Developing organizational synergy is the likely result of aligning a firm's operational plans
with its strategy development plans.
True
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____ refers to obtaining a customer's order, placing the order in the firm's information
system, delivering the product, and satisfying the customer with the product.
Order fulfillment
Sandra purchases a new snow boots through an online shoe store. The boots are delivered to
her home three days later. After wearing the boots for a few days, Sandra decides she is
satisfied with the purchase. Given the information provided, the shoe store has been
successful at ________.
order fulfillment
Productivity measurements are more precise than efficiency measurements.
True
As manufacturing processes became more automated in the early 1900s, more job
opportunities became available in the ____ sector, which improved the overall standard of
living in the United States.
service
Understanding how customers use products and services helps companies to develop new
innovations that improve and achieve external quality.
True
During a routine physical exam, Dr. Dodd politely answers Mark's questions about heart
disease. Dr. Dodd discusses the benefits of exercise and a healthy diet as well as medications
that are available to prevent heart disease. Dr. Dodd seems confident and knowledgeable.
Which service quality dimension does this example best illustrate?
Assurance
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According to Joseph Juran, ________ are primarily responsible for ensuring that a company
manufactures quality products.
Managers
According to Dr. W. Edwards Deming, in a manufacturing environment, quality improves
when management establishes very specific work quotas.
False
According to Philip Crosby, most firms underestimate their failure costs and would benefit
from evaluating all costs of quality.
True
According to Genichi Taguchi, high levels of quality are achieved when a company closely
inspects products after they are manufactured and before they are sold to customers.
False
Which of the following is an activity of both service producers and goods producers?
Focusing on product improvement
Organizations with flexible operations respond quickly and inexpensively to the changing
needs of customers.
True
In the 1950s, Coca-Cola replaced glass bottles with lighter, less expensive aluminum cans
without changing the taste of the soda. This operations change best illustrates how
_________ altered Coca-Cola's product design.
technology
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Operations managers primarily help a firm implement a strategy by ________.
allocating resources
A business process has which of the following unique characteristics that make it key in any
organization?
It is cross-functional.
Which of the following is a driving force in the global job market as job markets for
manufacturing, technology, engineering, and management positions shift between countries?
Labor costs
Which of the following best describes a competitive advantage?
A capability valued by customers that gives a firm an edge over its rivals
Which is the most important in the strategic planning process?
Creating action plans for accomplishing organizational goals
An order fulfillment system manages customer in several steps. One of these steps is
marketing.
False
Productivity is _______________.
the ratio of outputs achieved divided by the inputs consumed to achieve those outputs
The ______ declined in the U.S. because of improvements in farming methods and machinery
in the mid- to late-1800s.
price of food
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