WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT
EXAM ACTUAL EXAM & STUDY GUIDE ALL DETAILED
QUESTIONS AND VERIFIED SOLUTIONS
WGU C720 Operations and Supply Chain Management Exam
Which of the following is an activity of both service producers and goods producers?
Focusing on product improvement
Organizations with flexible operations respond quickly and inexpensively to the changing needs of
customers.
True
In the 1950s, Coca-Cola replaced glass bottles with lighter, less expensive aluminum cans without
changing the taste of the soda. This operations change best illustrates how _________ altered Coca-
Cola's product design.
technology
Operations managers primarily help a firm implement a strategy by ________.
allocating resources
A business process has which of the following unique characteristics that make it key in any
organization?
It is cross-functional.
Which of the following is a driving force in the global job market as job markets for manufacturing,
technology, engineering, and management positions shift between countries?
Labor costs
Which of the following best describes a competitive advantage?
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A capability valued by customers that gives a firm an edge over its rivals
Which is the most important in the strategic planning process?
Creating action plans for accomplishing organizational goals
An order fulfillment system manages customer in several steps. One of these steps is marketing.
False
Productivity is _______________.
the ratio of outputs achieved divided by the inputs consumed to achieve those outputs
The ______ declined in the U.S. because of improvements in farming methods and machinery in the
mid- to late-1800s.
price of food
When a firm applies current technology to operations management, it can ________.
make better products with fewer resources
Operations managers at a plastic company directly facilitate the achievement of organizational goals
by
allocating financial resources
Due to the pressure to compete globally, an increasing number of firms are changing their
organizational structures. Instead of being organized by business functions, more firms are being
organized by _______________.
business processes
The difference between the lowest cost producer of a good and the next lowest cost producer of the
same good is known as a(n) ________.
relative advantage
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Sustainability refers to the organizational issue of balancing financial profitability with environmental
responsibility.
True
Competitive advantage refers to a capability valued by customers that enables a firm to improve its
profitability.
True
Developing organizational synergy is the likely result of aligning a firm's operational plans with its
strategy development plans.
True
____ refers to obtaining a customer's order, placing the order in the firm's information system,
delivering the product, and satisfying the customer with the product.
Order fulfillment
Sandra purchases a new snow boots through an online shoe store. The boots are delivered to her
home three days later. After wearing the boots for a few days, Sandra decides she is satisfied with the
purchase. Given the information provided, the shoe store has been successful at ________.
order fulfillment
Productivity measurements are more precise than efficiency measurements.
True
As manufacturing processes became more automated in the early 1900s, more job opportunities
became available in the ____ sector, which improved the overall standard of living in the United
States.
service
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Understanding how customers use products and services helps companies to develop new
innovations that improve and achieve external quality.
True
During a routine physical exam, Dr. Dodd politely answers Mark's questions about heart disease. Dr.
Dodd discusses the benefits of exercise and a healthy diet as well as medications that are available to
prevent heart disease. Dr. Dodd seems confident and knowledgeable. Which service quality
dimension does this example best illustrate?
Assurance
According to Joseph Juran, ________ are primarily responsible for ensuring that a company
manufactures quality products.
Managers
According to Dr. W. Edwards Deming, in a manufacturing environment, quality improves when
management establishes very specific work quotas.
False
According to Philip Crosby, most firms underestimate their failure costs and would benefit from
evaluating all costs of quality.
True
According to Genichi Taguchi, high levels of quality are achieved when a company closely inspects
products after they are manufactured and before they are sold to customers.
False
A company's attempt to get to know its customers by contacting them to discuss their needs, wants,
and expectations is done in a _________.
focus group
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