Problem Solving - correct answer ✔✔The process of identifying a difference between the actual and the
desired state of affairs and then taking action to resolve the difference.
Steps of Problem Solving (1-7) - correct answer ✔✔1. Define the problem.
2. Identify alternatives.
3. Determine the criteria.
4. Evaluate the alternatives.
5. Choose an alternative. (Decision)
6. Implement the selected alternative.
7. Evaluate the results to determine whether a satisfactory solution has been obtained.
Decision Making - correct answer ✔✔The process of defining the problem, identifying the alternatives,
determining the criteria, evaluating the alternatives with respect to each criterion, and choosing an
alternative.
Single-criterion decision problems - correct answer ✔✔A problem in which the objective is to find the
"best" solution with respect to just one criterion.
Multicriteria decision problems - correct answer ✔✔A problem that involves more than one criterion;
the objective is to find the "best" solution, taking into account all the criteria.
, Steps of Decision Making - correct answer ✔✔1. Define the problem.
Iconic Model - correct answer ✔✔A physical replica, or representation, of a real object.
Analog Model - correct answer ✔✔Although physical in form, an analog model does not have a physical
appearance similar to the real object or situation it represents.
Mathematical Model - correct answer ✔✔Mathematical symbols and expressions used to represent a
real situation.
Objective Function - correct answer ✔✔The mathematical expression that defines the quantity to be
maximized or minimized.
Uncontrollable Inputs - correct answer ✔✔The factors that cannot be controlled by the decision maker.
Controllable Inputs/Decision Variables - correct answer ✔✔The decision alternatives that can be
specified by the decision maker.
Deterministic Model - correct answer ✔✔A model in which all uncontrollable inputs are known and
cannot vary.
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