Food Service Management EXAM 1 Questions With 100% Correct Answers
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Course
Food Service Management
Institution
Food Service Management
Food Service Management EXAM 1 Questions With 100% Correct Answers
_____ behavior will be repeated - Answer-reinforced
/.-Contract - Answer-legal agreement between two parties detailing products or services to be provided (partnership is necessary)
-largest contracting companies: Compass Gr...
_____ behavior will be repeated - Answer-reinforced
/.-Contract - Answer-legal agreement between two parties detailing products or services
to be provided (partnership is necessary)
-largest contracting companies: Compass Group, Aramark, Sodexo
/.3 skills managers need - Answer-1. technical
2. human
3. conceptual
/.Absence of maintenance or hygiene factors will cause: - Answer-job dissatisfaction
/.Acceptance authority - Answer-based on the employee's acceptance of that authority
/.Accountability - Answer-state of being responsible to one's self, to some organization,
or to the public
/.Affective commitment - Answer-commitment to an organization because one is happy
to be working for the organization, believes in the organization, and wants to do what is
best for it
/.Are foodservice systems considered open or closed? - Answer-Open- it effects the
outside, the outside effects it
/.Areas of commercial foodservice - Answer--Restaurants (limited-service, full-service,
casual dining, fine dining, country club, airport, cruise ship dining)
-Lodging (hotel/motel)
-Food and beverage
-Recreation and sports (zoos, museums, sports events)
-Convenience stores (kiosk, mini, limited selection, traditional, expanded, hyper)
/.Areas of onsite foodservice - Answer--Hospitals
-Schools
-Colleges
-Universities
-Childcare
-Senior care
-Correctional facilities
-Military operations
-Employee feeding
, /.Argyris's immaturity-maturity theory - Answer-Management creates "Mickey mouse"
jobs and then is surprised with "Mickey mouse" behavior
/.As job satisfaction decreases, the likeliness to leave an organization __________ -
Answer-increases
/.Authority - Answer-delegation from top to lower levels of management; right of
managers to direct others and take action
/.Authority of competence - Answer-based on a manager's competence or expertise
/.Characteristics of open systems - Answer--Interdependent parts
-Dynamic equilibrium
-Equifinality
-Permeable boundaries
-Interface of systems and subsystems
-Hierarchy of the system
/.Commercial foodservice - Answer-foodservice operations in which sale of food is the
primary activity and a profit is desired
/.Conceptual - Answer-ability to view the organization as a whole
-top
/.Consideration indicates behavior that expresses... - Answer-friendship, mutual trust,
respect, strong interpersonal relationships with subordinates
/.Continuous commitment - Answer-commitment to an organization because the cost of
leaving is too great
/.Corporate culture - Answer-shared philosophies, values, assumptions, beliefs,
expectations, attitudes, and norms that knit an organization together
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