Exam (elaborations)
CPI TRAINING QUESTIONS AND ANSWERS
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CPI TRAINING QUESTIONS AND ANSWERS
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CPI TRAINING QUESTIONS AND ANSWERSAll behavior is a form of communication - Answers -True
The Directive Staff approach is a response to which Crisis Development Model behavior
level? - Answers -Defensive
When a person is in a tension reduction, what is an appropriate response? - Answers -
Re-establish the relationship
Which of the following statements best describes rational detachment? - Answers -
Remain professional by managing your own behavior and attitude
Precipitation factors are underlying reasons for behavior - Answers -True
You can influence the crisis by controlling another persons attitude. - Answers -False
What is something to keep in mind when listening with empathy? - Answers -Give your
undivided attention
The Supportive Stance is managing your position, posture, and proximity in relation to
the person in crisis - Answers -True
Nonverbal communication includes which of the following? - Answers -Body Language
When a person asks a question you perceive as challenging (such as "Who do you
think you are?) The recommended response would be to_____ - Answers -Downplay
the challenge
Important points for limit settings are: - Answers -Being respectful, simple, and
reasonable
During the control phase of the COPING Model you want to _______________ -
Answers -Ensure all parties have returned to a calm, controlled state
How can you support staff after a crisis - Answers -Ask the person if they want to talk
about the incident
The COPING Model helps your organization support staff and the people in your care
with a restorative approach - Answers -True
The verbal escalation continuum is an expansion of which behavior level of the crisis
development model? - Answers -Defensive
Removing potential hazards in your environment can improve safety - Answers -True
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