Exam (elaborations)
CPSS OPTHO EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
- Course
- Institution
CPSS OPTHO EXAM 2024/2025 WITH 100% ACCURATE SOLUTIONS
[Show more]
Content preview
CPSS OPTHO EXAM 2024/2025 WITH100% ACCURATE SOLUTIONS
Which of the following telephone techniques will help create a positive
image for the practice? - Precise Answer ✔✔- Implement a two-ring
rule. Always make sure the phone is answered before third-ring.
- Acknowledge the caller by name
-Minimize customer hold time and frequently return to reassure the
caller they have not been forgotten
Which of the following actions will help you portray a positive image on
the telephone? - Precise Answer ✔✔-Placing mirror on desk
-Use positive language
-Replace negative thoughts with positive ones
It is best to use which of the following actions if you are on another call
which the telephone rings? - Precise Answer ✔✔Ask permission of the
existing caller to be placed on hold while you answer the other telephone
Which of the following are traits of successful telephone staff? - Precise
Answer ✔✔-Putting a smile in one's voice
-Being honest and sincere with all callers
, The basic components of effective telephone communication include
which of the following: - Precise Answer ✔✔-Answering the telephone
-Transferring calls
-Placing calls on hold
If the recipient of a call is on the phone, it is best to alert them that a call
is holding; they may be expecting a call - Precise Answer ✔✔True
If you call a patient and reach their voice mail, it is best to only leave
your name and phone number - Precise Answer ✔✔False
A neutral tone of voice may be perceived to indicate the person is bored,
tired, indifferent or unenthusiastic - Precise Answer ✔✔True
Which of the following is most important to meet patients demands and
be successful in today's highly competitive market? - Precise Answer
✔✔Respond to patients question's, concerns, or complaints with a
positive and professional attitude.
In most cases, the patient's initial encounter with the practice is: - Precise
Answer ✔✔By telephone
An eye care provider licensed to diagnose and treat diseases of the eye,
but unable to perform invasive eye surgery is an: - Precise Answer
✔✔Optometrist
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller PREPWISE. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $16.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79223 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now