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D072 Fundamentals for Success in Business Questions With 100- Correct Answers_.pdf
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9/3/24, 5:03 PMD072 Fundamentals for Success in Business
Jeremiah
Terms in this set (134)
Ability Possession of the means to do something
Giving the sender full, undisrupted attention with the intention of fully receiving his or
Active Listening
her message
Aggressive Communicator Forceful communication style often carried out in a loud and hostile manner
Productive communication style used by those who express their ideas while listening
Assertive communicator
attentively to others
A theory holding that (1) Individuals are attracted to organization whose members are
similar to themselves in terms of personality, values, interests and other attribute; (2)
Attraction-Selection-Attrition (A-S-A) organizations are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3) over time, those
who do not fit in well are more likely to leave
The unpredictable and uncontrollable but normal reduction of work force due to
Attrition
resignations, retirement, sickness, or death
Leadership style that keeps close control over subordinates and does not seek much
Autocratic Style
input from others
Factor that prevents the receiver from receiving and understanding the message
Barrier to Effective Communication
accurately
Guided interview questions where individuals describe their thoughts and feelings
Behavioral Event Interviews
during specific situations and a coach helps establish a development plan
Means of passing information from sender to recipient, such as via face-to-face
Channel
meeting or telephone calls
Code of Ethics Guide that publicly sets out an organization's key values and ethical obligations
Coercive power Ability to take something away or punish someone for noncompliance
Communication Sharing understanding and meanings via oral, nonverbal, and written forms
Communication Style Dominant way in which an individual interacts and exchanges information with others
Consideration The relationship oriented between behaviors of a leader
The attitudes, values, and standards of behavior that distinguishes one organization
Corporate Culture
form another
Philosophy in which a company voluntarily engages in actions that benefit society, be it
Corporate Social Responsibility (CSR)
economically, socially, politically, or environmentally
Cultutal Diversity The existence of a variety of cultural or ethnic groups within a workplace
CVF Model Framework for assessing organizational culture and organizational dynamics
A method of problem-solving strategy wherein the data collected are expressed
Design Thinking visually in order to create new strategies, ways, and methods to solve problems, create
opportunities or strengthen weaknesses
When information transmitted is interpreted by the receiver in the way it was intended
Effective Communication
by the sender
The capacity to be aware of controls and express one's emotions, and to handle
Emotional Intelligence
interpersonal relationships judiciously and empathetically
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