CHRP Exam Terms Exam with Questions & Correct
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Analytical Skills - ✔And employees ability to use logic, possets periods, research, and
experimentation to determine how to make decisions and solve problems. Examples of
analytical skills include, listening, diagnosing in assessing situations.
Andragogy - ✔The term coined by Malcolm Knowles to describe adult learning. Andragogy
refers to methods and principles used in adult education. The word comes from the Greek
meaning "leader of". Therefore, andragogy literally means "leading man", whereas "pedagogy"
literally means "leading children"
Applicant Tracking System - ✔A computerized software system used to track application and
recruitment activities of available positions within organizations. The system can track all
aspects of recruitment/hiring process, from the receipt of an application, to the interview
phase, through to offers, and acceptance/rejection of positions. Different systems have
various capabilities ranging from report generation, applicant profiles, statistical information,
letter generation, and electronic job description postings.
,Application Forms - ✔A recruitment tool that allows applicants to summarize the resume
information when applying for a position. This provides the recruiter with the initial
information used to screen applicants and skill sets. Traditionally, application forms were
paper-based. However, more organizations are using computerized application form (online
application forms).
Apprenticeship Programs - ✔Apprenticeship programs are learning systems that combined
on-the-job experience with technical classroom training to produce a certified journey person.
Each Canadian province or territory has responsibility for their own apprenticeship system.
Over 200 apprenticeship programs are offered in Canada. Key related terms our journey
persons and the Red Seal program.
Arbitration - ✔The method in which a neutral third-party hears both sides of a dispute
between employer and a union and issues an award based on the arguments. Specific
language detailing the steps prior to arbitration clued in the collective agreement.
The arbitrator looks into the legal rights and wrongs of a dispute and makes a decision. In a
mediation, the mediator, essentially, helps parties to settle their disputes by a process of
discussion and narrowing differences. The mediator helps the parties to arrive at an
agreed solution.
Area Wage Survey - ✔A survey, either formal or informal, which depicts the going rate or
average rate of various jobs or job categories within a specific area. Area which surveys
are used as benchmark measures.
Asynchronous Training Programs - ✔Programs related to web-based training programs.
Training that is not live in is available to employees at any time or at any location, such as
an archived webcast, or an online learning modules.
Availability Forecast - ✔A method of projecting the available capabilities of the current
employee pool of an organization over a specific timeframe. This forecast is typically generated
through computer analysis.
,Accreditation - ✔The process of certifying a group of employers as the bargaining agent for
a unit of employers.
Accountability - ✔The requirement for an individual to accept responsibility for his or
her performance, progress and accomplishments.
Accommodation - ✔Policies, programs, or strategies that are designed to assist
employees (including those in the designated groups) with access to or integration in the
workforce or organization.
Adjudication - ✔The process for resolving disputes in which both sides of the dispute
present their cases to a neutral third-party. The neutral third-party pause the power to deliver
binding decision. Adjudication can involve arbitration; however, it generally involves think use
of available public dispute resolution forums, such as courts.
Adult Learner - ✔A learner who is beyond the secondary school age into is engaged
or enrolled in any type of formal or informal learning environment, setting or program.
Adult Education - ✔The theory that adults learn through the self-directed application of
their interests and experiences to the learning environment. I don't education is founded on
the belief that adults are motivated by internal factors rather than external rewards.
Adverse Action - ✔Disciplinary action that takes the form of a formal written warning. This
can include a written reprimand, warning, suspension or termination.
Adverse Impact - ✔Discriminatory employment practices that, although not obvious,
impact designated or protected group in a different or unfavorable way.
, Adverse Selection - ✔Estella screening and selection processes that tends to affect
a protected group in an unfavorable manner or tend to favor one group above
others.
Affirmative Action - ✔The right of employees, regardless of their physical/mental ability,
race, religion, or sex, to be treated fairly and without discrimination regarding in hiring,
promotion, or salary. A term associated with U.S. Affirmative Action legislation and programs.
Ageism - ✔Discrimination on the basis of age. This generally affects employees who fall
within the age group of 55 years and older.
Alternative Dispute Resolution - ✔Processes designed to bring disputes to a resolution
outside of courts or other publicly available dispute forums. These processes can include such
methods as mediation or arbitration.
Alternative Worksite - ✔A location other than the corporate premises in which an employee
is permitted to work. Example of an interpretive work site is an employee's home office.
Baby Boomers - ✔The generation of individuals who were born during the post World War
II period of 1945 to 1965.
Background Investigation - ✔Verifying the accuracy of information that individuals provide
on job applications, resumes injuring job interviews. Some examples of methods used during
this process our reference checks, security clearance, police records, and credit checks.
Bargaining Agent - ✔An association or organization that represents a group of workers
exclusively throughout the collective-bargaining process. In some instances the organization
may represent a group of employers; however, in most instances it represents a group of
workers.
Bargaining Unit - ✔A group of employees that has been certified by a labour relations board
to be a union through the collective bargaining process.