100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
Previously searched by you
911 Dispatch Certification Review EXAM 2024 AND PRACTICE EXAM T |ACCURATE QUESTIONS AND ANSWERS| VERIFIED FOR GUARANTEED PASS |GRADED A | BRAND NEW$11.49
Add to cart
911 Dispatch Certification Review EXAM 2024 AND PRACTICE EXAM T |ACCURATE QUESTIONS AND ANSWERS| VERIFIED FOR GUARANTEED PASS |GRADED A | BRAND NEW
3 views 0 purchase
Course
911 DISPACH CERTIFICATION
Institution
911 DISPACH CERTIFICATION
When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should:
- Ans - Obtain foreign language support, if available.
In an emergency telecommunications context, what does the acronym CAD stand for?
- Ans - Computer Aided Dispatch
If a respond...
911 Dispatch Certification Review EXAM 2024 AND
PRACTICE EXAM T |ACCURATE QUESTIONS AND
ANSWERS| VERIFIED FOR GUARANTEED PASS
|GRADED A | BRAND NEW
When an ETC is having trouble communicating with a caller who primarily speaks a foreign
language, the ETC should:
- Ans - Obtain foreign language support, if available.
In an emergency telecommunications context, what does the acronym CAD stand for?
- Ans - Computer Aided Dispatch
If a responder or field unit needs additional resources at the scene, who would typically be
responsible for locating, notifying, and coordinating those additional resources?
- Ans - The Emergency Telecommunicator
What are the four priority symptoms?
- Ans - Abnormal breathing, chest pain/discomfort (any), decreased level of consciousness,
serious hemorrhage.
In regard to legal negligence, causation is proven when:
- Ans - A direct link between the breach of duty and the identified injury or damage is
established.
Post-Dispatch Instructions (PDIs) are:
- Ans - Basic-level instructions given to the caller by the EMD immediately after initiating
dispatch.
The best definition for "wake-effect collision" from the following is:
, - Ans - A traffic accident caused by the passage of an emergency vehicle that does not directly
involve (hit) the emergency vehicle.
A fire/rescue apparatus is:
- Ans - A mobile fire/rescue unit that responds to the scene of fire/rescue incidents.
Quality assurance specialists listen to audio recordings of randomly selected calls in order to: -
Ans - Compare ETC performance with specific protocol and customer service performance
standards.
A disorder that occurs when a person's normal response to a traumatic event does not fade
over the course of a few days or weeks:
- Ans - Post-traumatic stress disorder (PTSD)
During a disaster, the Incident Command System (ICS) provides an important framework for: -
Ans - Maintaining command, managing resources, and coordinating efforts.
What is the best definition for "repetitive persistence"?
- Ans - A calming technique in which the call taker repeats a phrase verbatim using a firm but
caring tone. The phrase should contain both an action and a reason for the action.
For the caller, the perceived response time is often longer than the actual response time.
- Ans - True
Which of the following would be an example of a trauma incident?
- Ans - A report of a burned patient.
Burnout is best described as:
, - Ans - A type of exhaustion (or inability to function normally) resulting from a buildup of long
term stress.
When possible, emergency telecommunicators should always ask the caller for permission
before providing pre-arrival instructions.
- Ans - False
In the context of the communication process, the "medium" is?
- Ans - The channel or means of communication
A caller reports a heavy, black smoke coming from the window of a nearby building. What is
the most appropriate fire/rescue call classification for this case:
- Ans - Structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated
and has some chest pain. What is the most appropriate medical call classification for this
case?
- Ans - Chest Pain / Chest Discomfort (Non-Traumatic)
When faced with an ethical dilemma in the communication center, the ETC should FIRST:
- Ans - Follow established protocol, procedure, and policy
What does the acronym TDD stand for?
- Ans - Telecommunications Device for the Deaf
When communicating with a caller suffering from hallucinations or delusions, the ETC should
challenge the caller's false assertions and beliefs.
- Ans - False
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lisarhodes411. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $11.49. You're not tied to anything after your purchase.
