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GEB 3213 exam 2, trammel Questions with Correct Answers
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GEB 3213 exam 2, trammel Questions with Correct Answers
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GEB 3213 exam 2, trammel Questions with CorrectAnswers
message Correct Answer-direct organization plan
3 parts of message Correct Answer-1. main idea
2. necessary details
3. courtesy close, request for action
routine, good news. audience type? Correct Answer-interested,
cooperative
routine message, persuasion required? Correct Answer-no persuasion
reqd
routine message, culture differences? Correct Answer-minimal culture
differences w audience
routine messages in US Correct Answer-direct: identify problem, discuss
pertinent info, ask for specific action
routine messages in south korea Correct Answer-sensitive to tone,
emotion-driven
indirect: introductory buffer (to keep attn away from neg news),
discussion of info, identify complaint, request for action
, open routine message with? Correct Answer-requests
in routine messages, where do necessary details go? Correct Answer-
middle section
necessary details Correct Answer-emphasize benefits, list questions,
add'l details
close with Correct Answer-requests for action
closing Correct Answer-maintain time limits
express good will
compliance easy
thank you's saved for when? Correct Answer-transaction is completed
3 styles of writing Correct Answer-1. block letter
2. modified format
3. simplified
Block letter format Correct Answer-all left justified
top part of message can be pre-printed
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