HCA 102 Quiz 2 Assessment With Answer Key 2024/2025
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Course
HCA 255
Institution
Camosun College (
)
What is paraphrasing Answer: Restating another persons message in your own words
Why is paraphrasing important ? (2) Answer: -shows the person that you understood their message
-lets them know you're interested in what they're saying
-lets them know that you care
-allows send...
HCA 102 Quiz 2 Assessment With Answer
Key 2024/2025
What is paraphrasing Answer: Restating another persons message in your own words
Why is paraphrasing important ? (2) Answer: -shows the person that you understood their message
-lets them know you're interested in what they're saying
-lets them know that you care
-allows sender to correct you
What is empathy Answer: Understanding the feelings of another person by seeing things from their
perspective
What two skills are needed to express empathy? Answer: Listening and responding
Is it always appropriate to give an empathetic response? Why? Answer: No.
-when the person is seeking information
-when the person needs immediate action
-when the person is being inappropriate
What 2 components are needed for an empathetic response Answer: Content and feeling
Is self disclosure appropriate to share? Why? Answer: Yes. It shows that you are human and builds
trust with your client. However, make sure that the focus is redirected back to them and that
boundaries aren't crossed
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