NR-335 Midterm Exam Review Questions and Correct Answers
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Course
NUR 335
Institution
NUR 335
Conflict An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals
A process that starts when one party perceives another party has negatively affected, or is about to negatively affect...
NR-335 Midterm Exam Review Questions
and Correct Answers
Conflict An expressed struggle between at least two interdependent parties who
perceive incompatible goals, scarce resources, and interference from others in
achieving their goals
A process that starts when one party perceives another party has negatively affected,
or is about to negatively affect, something that the first party cares about.
Sources of conflict -Aggressive or competitive behavior of human beings
-Competition for limited resources
-Clashes between values and interest
-Introduction of change
-Cultural differences
-Misinformation, assumptions and expectations
-Power and status issues
Traditional View of Conflict -Conflict is harmful and must be avoided.
-Conflict is almost always accompanied by feelings of hurt, anger, frustration, anxiety,
fear
-Conflict is chaos
Alternative View of Conflict -It is a normal, inescapable part of life
-It is a natural and inevitable outcome in any group
-A periodic occurrence in any relationship
-An opportunity to understand opposing preferences and values
-Conflict is not only a positive force, it is absolutely necessary of social interactions.
-Essential for groups to perform effectively
-Conflict provides the seeds for social change
Bad Consequences of Conflict -Violence
-Breakdown of relationships
-Polarization of views into static positions
-Breakdown of collaborative ventures
-Destruction of communication
Good Consequences of Conflict -Increased creativity
-Forces people to clarify views
-Can produce constructive social change
-Gives people opportunity to test capacities
DYSFUNCTIONAL conflict -Parties become less flexible
-Goals are narrowly defined and rigid
, -Primary goal is to defeat the other side
-Assume other side must lose
-Becomes protracted and intractable
DYSFUNCTIONAL agreements -Damages relationships
-Promotes inequality & power imbalance
-Outcomes are imposed unilaterally
-Often involves revenge
-Outcomes are oppressive and one sided
-DOES NOT SOLVE UNDERLYING CAUSES
FUNCTIONAL conflict -Interaction changes often
-Flexible goals/objectives
-Guided by belief that all parties can win
FUNCTIONAL agreements -Strengthens relationships
-Restores equality
-Recognizing other parties as legitimate
-Using benefits/promises rather than threats/coercion
-Mutually acceptable solutions
-CONFLICT IS ACTUALLY SOLVED
Why is it important to understand and mangage conflict? -Conflict is everywhere
-The goal of leadership is not to eliminate conflict, but to use it
-Conflict is a predictable social phenomenon and should be channeled to useful
purposes
Conflict management -the practice of identifying and handling conflict in a fair and
efficient manner
-The opportunity to improve situations and strengthen relationships
How can conflict be managed successfully? -It cannot be eliminated, but can be
managed
-obtain the best under the circumstances
-avoid the bad parts
Environmental conflict Decisions regarding
-Allocation of resources
-Clean up and restoration activities
-Human health and safety concerns
-Impact of new technology
-Responsibility to future generations
-Challenges to the status-quo
However, resources are limited and competing with other social goals.
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