Program evaluation and review technique (PERT) - Correct
Answer - Network planning technique used to determine a
project's planned completion date and identify the project's critical
path.
Progress chart - Correct Answer - A chart that visually shows the
planned schedule compared to actual performance.
Project - Correct Answer - Endeavor with a specific objective,
multiple activities, and defined precedence relationships, to be
completed in a specified time period.
Project activities - Correct Answer - Specific tasks that must be
completed and that require resources.
Project buffer - Correct Answer - Safety time placed at the end of
the critical path.
,Project processes - Correct Answer - A type of process used to
make a one-at-a-time product exactly to customer specifications.
Projected available - Correct Answer - The inventory balance
projected into the future.
Psychological criteria - Correct Answer - A way of defining
quality that focuses on judgmental evaluations of what constitutes
product or service excellence.
Pull system - Correct Answer - JIT is based on a "pull" system
rather than a "push" system.
Quality at the source - Correct Answer - Uncovering the root
cause of a quality problem.
Quality circle - Correct Answer - Small teams of employees that
volunteer to solve quality problems.
Quality function deployment (QFD) - Correct Answer - A tool
used to translate the preferences of the customer into specific
technical requirements.
Application service provider (ASP) - Correct Answer - Sets up
and runs ERP systems.
,Appraisal costs - Correct Answer - Costs incurred in the process
of uncovering defects.
Assemble-to-order strategy - Correct Answer - Produces
standard components that can be combined to customer
specifications
Assignable causes of variation - Correct Answer - Causes that
can be identified and eliminated.
Attributes - Correct Answer - A product characteristic that has a
discrete value and can be counted.
Automation - Correct Answer - Using machinery to perform work
without human operators.
Average number of jobs in the system - Correct Answer -
Measures work-in-process inventory.
Average outgoing quality (AOQ) - Correct Answer - The
expected proportion of defective items that will be passed to the
customer under the sampling plan.
Back orders - Correct Answer - Unfilled customer orders
, Back-order - Correct Answer - Delaying delivery to the customer
until the item becomes available.
Backward scheduling - Correct Answer - Scheduling method that
determines when the job must be started to be done on the due
date.
Balance delay - Correct Answer - The amount by which the line
efficiency falls short of 100 percent.
Batch processes - Correct Answer - A type of process used to
produce a small quantity of products in groups or batches based
on customer orders or specifications.
Behavioral feasibility - Correct Answer - Degree to which the job
is intrinsically satisfying to the employee.
Beliefs that help define JIT philosophy - Correct Answer - Broad
view of operations, simplicity, continuous improvement, visibility,
and flexibility.
Benchmarking - Correct Answer - The process of studying the
practices of companies considered 'best-in-class' and comparing
your company's performance against theirs.
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