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CPI Certification Test 2024/2025 A+ GRADED
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CPI Certification Test 2024/2025 A+ GRADED
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CPI Certification Test 2024/2025A+ GRADED
Staff Attitude and Approach to Anxiety - //Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - //directive-attempt to
control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - //non-violent
physical crisis intervention
Staff Attitudes for Tension Reduction - //therapeutic rapport
decrease in energy regaining of rationality
integrated Experience - //we can set the tone for whether or not
the behavior escalates or de-escalates
non-verbal-proxemics (personal space) - //area surrounding your
body considered an extension of self. 1 1/2 to 3 feet (typically)
culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language) - //non-verbal message transmitted by
motion and body posture. Factors: eye contact, facial expressions
send a very strong message gestures, how we stand
(stance) hands
, 4 Behavior Levels - //1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
3 reasons for using the CPI supportive stance - //safety
less threatening
communicates respect
components of the communication pyramid - //verbal
communication, para verbal coomunication, and non-verbal
communication
what is paraverbal communication - //how we say what we say
three components of paraverbal communication - //tone
volume
cadence
total voice control
what is the verbal escalation continuum? - //the kite
1. Questioning
2. Refusal
3. Release
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