CAN YOU SPRAY MY FRUIT TREES?" - ANSWER "Legally, we cannot hose down your fruit
trees because this would cause our product to drift all over the place, and that wouldn't be
environmentally responsible. Instead, we will treat around the base of each tree to help
prevent pests from trafficking up...
Aptive Sales Guide Objections/Smoke Screens|
Questions solved 100% Correct/Verified Solutions
"CAN YOU SPRAY MY FRUIT TREES?" - ANSWER "Legally, we cannot hose down your fruit
trees because this would cause our product to drift all over the place, and that wouldn't be
environmentally responsible. Instead, we will treat around the base of each tree to help
prevent pests from trafficking up and down the trunk."
"WHAT KIND OF GUARANTEE DO YOU HAVE?" " - ANSWER "That's a great question and I'm
glad you asked. We have one of the best guaranties in the industry. In fact, we will come back
to re-service the interior or exterior of your home for free any time you request it between our
quarterly visits. We promise to make a time available within 48 hours; however, we can
usually respond within just 24 hours."
"WHAT IF I SEE BUGS AFTER YOU SPRAY?" - ANSWER "It's common to see an increase in pest
activity within the first 10 days after your initial treatment. The product is flushing out pests
as they try to escape. However, if you're still seeing a significant number of pests after about a
week, make sure to call us so we can return to flush out any survivors."
Be sure to tell them that pest populations will subside after the first 2 treatments and that the
customer will typically not see the same amount of activity immediately following treatment,
once we have gotten control after the first 45 days. Remember, failure to set expectations
correctly will result in angry customers and cancellations.
"HOW DO I KNOW YOU WILL DO WHAT YOU ARE SAYING YOU'LL DO?" - ANSWER "Aptive is the
fastest-growing pest control company in North America, and you don't get to be the industry
leader unless you take great care of your customers. Aptive prides itself in high-quality work
and takes care of our customers like family. If you ever have a question about a service being
performed, call my office and I'll come right back out for free. We really pride ourselves on
going the extra mile for our customers."
"WHAT DO YOU DO FOR SPIDERS? MY LAST COMPANY TOLD ME, THEY ARE IMPOSSIBLE TO
GET RID OF?" - ANSWER "Great question. Spiders are really bad this time of year, aren't they?
First, we will diminish their food supply by de-webbing your home. Without a web, the spider
, will have no way to obtain food. Second, our treatments eliminate much of the spiders' food
sources, forcing them to relocate away from the property in search of food. Third, our
perimeter treatment will target spiders where they live and breed, creating a barrier around
the home to prevent future spiders from climbing and nesting in the eaves. Spiders are a little
more difficult to get rid of because they walk on all 8 legs and their bodies tend to have less
contact with the ground than other insects. Lucky for you, Aptive is the spider specialist! In
fact, most companies do not guaranty against spiders because they don't use products like we
do (emphasize Demand CS as the top product in the market). Honestly, it may take a couple
months to decrease your spider populations, but you should notice about a 70% reduction
within 45 days."
"WHAT IF IT RAINS BEFORE OR AFTER YOU SERVICE MY HOME? WILL THAT SERVICE BE
INEFFECTIVE?" - ANSWER "That's one of the best things about my product. It only takes
approximately 30 minutes to dry. The product will then adhere to the surface and remain
effective, even if it were to rain shortly after. Assure the customer that Aptive also
guarantees its work and will come back at any time for a free re-service, if needed.
"DOES THE TECHNICIAN ALWAYS NEED TO TREAT THE INSIDE OF MY HOME?" - ANSWER "95% of all
pest problems can be resolved by a thorough exterior service. This is because all pests first originate
from the outside of the home. If you were to require inside service, just let my service professional
know so he can inspect and customize a treatment for the interior of your home."
"DO I HAVE TO BE HERE EVERY TIME YOU SERVICE MY HOME?" - ANSWER "That's one of the
best things about my service. Normally, you don't have to be here when we treat. However, we
do need you to be home just for the first service, so you can meet my service professional and
have him report his pest findings and prevention tips to you." Another reason Aptive requires
the customer to be home is for customer retention. It is a proven fact that customers who
establish a relationship with the service pro will stay with the service for a longer period of
time. It's all about setting expectations correctly and creating a great first impression.
"I KEEP HEARING SCRATCHING NOISES IN THE WALL. CAN YOU COME IN AND TRY TO FIGURE
OUT WHAT IT COULD BE?" - ANSWER "It could be any number of things. Do you mind if I have a
look (nod confidently)?" This will get you inside the house, where you can solidify the sale.
Mention on the service agreement which room the noises are coming from so the service pro
can take a look when he comes out to identify the problem (scratching noises tend to be
associated with rodents, but only our service pro can verify this and identify the pest;
unlicensed sales representatives cannot).
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