HRM 201c Full Test Bank
Which of the following are elements of Taylorism, also known as scientific
management? (you must correctly check all that apply).
A. Managers should drive workers through strict monitoring, discipline, and even
threats.
B. To motivate workers, getting the human conditions of work are just as important as
getting the technical condition right.
C. Jobs should be broken into small, standardized, repetitive tasks
D. Managers, not workers, are seen as having the knowledge and expertise to find the
one best way to do each job.
Which of the following are typically features of a high-road HR strategy? (you must
correctly check all that apply).
A. Unquestioned supervisor authority
B. Low levels of profitability
C. Labor or trade unions
D. Employee autonomy and discretion
E. Employee training
F. Above-average pay and benefits
True or false: There is one personal managerial style that is best in all situations.
A. True
B. False
True or false: All organizations in the same competitive space have to have the same
type of HR strategy.
A. True
B. False
Which of the following is not an example of labor being a derived demand?
A. Offering flexible work schedules because this is what workers with family
responsibilities wants.
B. Offering flexible work schedules because customers with family responsibilities want
extended hours of operation.
C. Offering flexible work schedules because customers do not expect immediate
response to their inquiries.
,Which of the following are required for HR to be strategic? (check all that apply)
A. HR tasks are a line manager's responsibility, with help from an HR partner.
B. HR needs to be an expert in every business function.
C. HR is focused on organizational needs, not just on the administration of HR policies
D. HR tasks are primarily the responsibility of an HR staff person, perhaps with input
from line managers.
True or false: No matter how one thinks the employment relationship works, high-road
HR strategies are always seen as desirable.
A. True
B. False
Though there are exceptions because organizations can choose their HR strategy, a
low-road HR strategy typically tries to support a business strategy based on competing
on _____?
cost
True or false: managers cannot be leaders, and leaders cannot be managers.
A. True
B. False
Why is job analysis an important process?
A. Because it puts work tasks together into sensible jobs and identifies job requirements
that serve as the basis for hiring employees.
B. Because it provides a performance rating for each employee that serves as the basis
for compensation and rewards.
C. Because it reveals the strengths and weaknesses of employees that serve as the
basis for training employees and establishing developmental goals.
Which best describes the foundational assumptions of Taylorism, also known as
scientific management?
A. To manage workers effectively, managers need to pay attention to psychological and
social conditions, not just technical conditions.
B. Workers want to earn income in the most efficient way possible, but it is managers
who best know how to structure work tasks to fulfill this goal.
C. Workers are diverse so they need to be managed in ways tailored to their own goals
and values.
D. Business owners are industrious, ambitious, thrifty, and sober; workers are not.
An HR strategy that focuses on minimizing labor costs and strictly supervising workers
is commonly called a ____ road strategy.
,low
An HR strategy that emphasizes employee engagement and discretion can be summed
up by which phrase?
A. "If you don't like it, let's talk about it."
B. "If you don't like it, quit."
An organization's strategy for managing people is determined...
A. Solely by organizational choices and values without paying any attention to external
or internal factors.
B. Partly by a combination of external factors (such as competition), internal factors
(such as business strategy), but not completely because organizations have choices
about how to manage people.
C. Solely by various external factors (such as competition).
D. Solely by internal factors (such as business strategy).
True or false: In selecting a personal managerial style, managers should only pay
attention to their own strengths and weakness, not the situation or the needs of
employees.
A. True
B. False
Which is the single-best personal managerial style?
A. Coercive.
B. Authoritative
C. Affiliative
D. Democratic
E. Pacesetting
F. Coaching
G. None of the others because there is no single-best style that fits with all situations.
Economists say that labor is a derived demand. Why is this concept important for
managers to understand?
A. Because strategies, policies, and tactics for managing people are derived from a
country's legal regulations.
B. Because what employees demand can affect strategies, policies, and tactics for
managing people.
C. Because whatever affects demand for an organization's product or service can affect
strategies, policies, and tactics for managing people.
, Which of the following statements are true? (you must correctly check all that apply)
A. An organization's business strategy and its HR strategy should be unrelated to each
other.
B. An organizational strategy does not completely determine an organization's HR
strategy. In other words, organizations with any type of business strategy can choose
an HR strategy that develops, rewards, and engages employees.
C. An organizational strategy based on unique goods or services is typically supported
by an HR strategy that tries to develop, reward, and engage workers.
D. An organizational strategy based on low-cost leadership is typically supported by an
HR strategy that tries to contain labor expenses and drive workers.
Which of the following beliefs underlies high-road human resources strategies?
A. The interests of an organization and its employees can be aligned.
B. Labor markets work reasonably well in allocating and rewarding workers.
C. The employment relationship is characterized by some important conflicts of interest
between an organization and its employees.
Which of the following beliefs typically underlies low-road human resources strategies?
A. A business serves society best by satisfying market demand for its goods and
services and providing high financial returns for shareholders.
B. Corporations are a part of society and should serve not just shareholders and
customers, but other stakeholders, too.
When determining the best way to motivate employees, why shouldn't managers rely
solely on HR staff for directions. (check all that apply)
A. Managers know their employees best.
B. People are unique so there are various drivers of motivation.
C. Work can mean different things to different people, so there are various drivers of
motivation.
D. It's not a manager's job to motivate workers, they should be self-motivated.
E. HR is just a pencil-pushing function.
In the video lesson "The Many Meanings of Work," how many different ways of thinking
about work were presented?
A. One
B. Two
C. Five
D. More than five
True or false: Work is what it is. Some jobs are lousy, but we can't do anything to
change that.
