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SUPERVISION AHLEI EXAM QUESTIONS AND ANSWERS 2024
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SUPERVISION AHLEI EXAM QUESTIONS AND ANSWERS 2024
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SUPERVISION AHLEI EXAMBrandon formed a problem-solving team four months ago; the team has met once
a week since then. Brandonhas noticed that trust among team members is still
low. Team meetings are usually formal and tense. There's confusion about who
has been assigned to do what, and team members disagree with each other a
lot.(Unfortunately, these disagreements are gossiped about after the meetings
rather than worked out during the meetings.) Up until now, Brandon has followed
a hands-off policy, preferring to let team members find their own way. What
should Brandon do now?
A. Nothing—even a team that has met this long should still be experiencing
growing pains.
B. This team is in trouble, and Brandon should take a more active role in leading
the team
C. Brandon should break up the team—it's clear that this team will never jell.
D. Brandon should change this team from a problem-solving team to a simple
team. - ANSWERS-This team is in trouble, and Brandon should take a more active
role in leading the team
What is the ability to influence the behavior of others?
A. Motivation
B. Empowerment
C. Power
D. Leadership - ANSWERS-Power
,Sometimes referred to as legitimate power, what type of power stems from the
formal authority granted to a position within the hierarchy of an organization?
A. Position
B. Reward
C. Coercive
D. Expert - ANSWERS-Position
The supervisor's role in motivation staff is to:
A. Accept responsibility for the minimal efforts given by some employee
B. Create conditions that encourage employees to become motivated
C.Discipline unmotivated employees
D. Require a full day's work for a full day's pay - ANSWERS-Create conditions that
encourage employees to become motivated
Which of the following statements about motivating a staff is true?
A. A supervisor cannot motivate employees; employees must motivate
themselves
B. Motivation is not a supervisory issue because employees are paid to do what
their supervisors tell them to do
C. Supervisors are responsible for motivating all employees in their departments
D. Staff motivation would not be a problem if supervisors raised the level of their
expectations - ANSWERS-A supervisor cannot motivate employees; employees
must motivate themselves
,The most effective type of motivation comes from:
A. The threat of discipline
B. The organization's efforts to recognize top performers
C. A serious and deliberate effort by the individual employee
D. Monetary incentives - ANSWERS-A serious and deliberate effort by the
individual employee
Coaching and evaluating performance are among the best tools a supervisor has
to increase employee motivation because they:
A. Let employees know how well they are performing their jobs
B. enable the supervisors to push for greater productivity
C. Provide a paper trail documenting unacceptable behavior
D. Are the basis for raises and promotions - ANSWERS-Let employees know how
well they are performing their jobs
Jeff is a newly hired employee and a potential star performer. His job knowledge
and skills are relatively low, but he does a good job with guests and is the first to
help out co-workers. Which of the following motivational strategies would be
most appropriate for you to adopt?
A. Provide the necessary training/coaching to raise Jeff's performance a notch or
two higher
, B. Get to know Jeff's needs, interests, and goals and like them with
department/organizational goals
C. Learn why Jeff is so highly motivated and transfer the knowledge when working
with rest of your staff
D. None of the above - ANSWERS-Provide the necessary training/coaching to raise
Jeff's performance a notch or two higher
Sam has been a difficult employee to figure out. He seems to have the necessary
job knowledge and skills, but he consistently falls short of meeting the
department's performance standards. Which of the following motivational
strategies would be most important for you to adopt?
A. Provide the necessary training/coaching to raise Sam's performance a notch or
two higher
B. Don't waste your efforts and tag Sam as a likely candidate for termination
C. Get to know Sam's needs, interests, and goals and link them with
department/organizational goals
D. None of the above - ANSWERS-Get to know Sam's needs, interests, and goals
and link them with department/organizational goals
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - ANSWERS-Organizational goals
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