MGMT1136 || All Answers Are Correct 100%.
Intellectual capital correct answers represented by the employees. The collective brain power or
shared knowledge of a workforce.
Globalisation: correct answers The worldwide interdependence of resource flows, product
markets, and business competition.
Glass ceiling correct answers • limits the advancement of women and minority groups.
Ethical and social responsibility: correct answers involve all aspects of the organisation, the
behaviour of their members and the impact on society.
Expectations: sustainable development, environmental protection, product safety and fair
practices, protection of human rights.
What should organisations do? correct answers Should return value to society and satisfy
customers' needs to justify its continued existence.
Free agency: correct answers increasingly used to describe career management - you must be
prepared to change jobs over time, and your skills must be portable and of current value in the
market.
Define an organisation correct answers A collection of people working together with a division
of labour to achieve a common purpose. An organisation should return value to society and
satisfy customers' needs to justify its continued existence.
Open systems: correct answers transform resource inputs from the environment into product or
service outputs.
What are the three performance measures (3Ps) correct answers 1. productivity (the quantity and
quality of work performance, with resource use considered),
2. performance effectiveness (an output measure of task or goal accomplishment)
3. performance efficiency (a measure of resource cost associated with goal accomplishment).
Examples of important organisational transitions correct answers • pre-eminence of technology,
demise of command and control, focus on speed, embrace networking, belief in empowerment,
emphasis on teamwork, new workforce expectations, and concern for work-life balance.
What is total quality management? correct answers Is managing with commitment to continuous
improvement, product quality and customer satisfaction.
What is a manager? correct answers The people in organisations who directly support and help
activate the work efforts and performance accomplishments of others.
Top managers: CEO, COO, MD, D - guide organisation as a whole
9 types of managers correct answers 1. Top Managers: guide org as whole
,2. Middle managers: oversee the work of large departments or divisions.
3. Project managers: coordinate complex projects with tasks deadlines and people with many
areas of expertise.
4. Line managers: directly contribute to the production of basic goods or services.
5. Staff managers: use technical expertise to advise and support line workers.
6. Functional managers: responsible for one area of activity such as finance, marketing or sales.
7. General managers: • responsible for complex organisational units that include many areas.
8. Administrators: work in public or not for profit
9. Team leaders of supervisors: • report to middle managers and directly supervise non-
managerial workers.
What is the upside down pyramid of managers to clients? (chart) correct answers Top manager -
> team leaders and managers -> operating workers ->c clients/customers
- Customers and clients are the ultimate beneficiaries of the organisation's efforts
What is the process from input to output? (chart) correct answers Resources inputs(environment,
tech, money, people) --> transformation process (workflows turn resources into outputs) -->
outputs (goods and services). Mediated by consumer feedback
What are the four parts of the management process? correct answers 1. Planning: set
performance objectives and decide how to achieve them
2. Organising: Arranging tasks, people and other resources to accomplish work
3. Leading: Inspiring people to work hard to achieve high performance
4. Controlling: Measuring performance and taking action to ensure desired results
Four skills necessary of a manager? correct answers 1. Technical skill: ability to use special
proficiency in expertise of work
2. Human skill: ability to work well with other people
3. Emotional intelligence: manage ourselves and our relationships
4. Conceptual skills: ability to think analytically and solve complex problems
Managerial competency correct answers A skill-based capability for high performance in a
management job. communication, teamwork, self management, leadership, critical thinking,
professionalism.
What are Mintzberg's ten managerial roles? (chart) correct answers 1. Lower level managers =
interpersonal roles:interact with people (figurehead, leader and liasion)
2. Middle level manager = informational roles: how a manager exchanges and process
information (monitor, disseminator, spokesperson)
3. Top-level managers = decisional roles: how managers use information in decision making
(entrepreneur, disturbance handler, negotiator, resource allocator)
What is managerial competency? and what are the 6 characteristics of MC? correct answers -
MC: a skill based capability for high performance in a management job.
,1. Communication: ability to share ideas and findings clearly in written and oral expression.
Competencies in writing, oral presentation, and giving and receiving feedback. Technology
work.
2. Team work: ability to work effectively as a team member or leader. Can contribute, lead,
manage conflict, negotiate and build a consensus.
3. Self-management: demonstrates ability to self evaluate, modify behaviour and meet
performance obligations. Competencies in ethical understanding, personal flexibility, tolerance
for ambiguity and performance responsibility.
4. Leadership: ability to influence and support others to perform complex and sometimes
ambiguous tasks. Aware of diversity, global awareness, project management, strategic
management.
5. Critical thinking: ability to gather and analyse information for creative problem solving. Good
judgment and decision-making, information gathering and interpretation, and creativity and
innovation.
6. Professionalism: sustain a positive impression, instil confidence and maintain career
advancement. Personal presence and initiative and career management.
Classical approaches to management. Main assumption, 3 types and their founders? correct
answers assumption: people are rational
1. Scientific management: Frederick Taylor, F&L Gilbreth
2. Administrative principles: Henry Fayol, Mary Parker-Follett
3. Bureaucratic organisation: Mex Weber
Define scientific management correct answers Emphasises careful selection and training of
workers, and supervisory support. The four guiding action principles are:
1. Develop for every job a science that includes standardised work processes and proper working
conditions
2. Carefully select workers with the right abilities for the job
3. Carefully train and incentivise workers
4. Support workers with carefully planned work.
What are the practical lessons from scientific management? correct answers 1. make results
based compensation a performance incentive,
2. carefully design jobs with efficient work methods,
3. carefully select workers with the ability to do these jobs,
4. train workers to the best of their abilities,
5. train supervisors to support workers so they can perform jobs to the best of their abilities.
What were Henry Fayol's 5 duties from the administrative principles? correct answers 1.
foresight - to complete a plan of action for the future
2. organisation - to provide and mobilise resources to implement the plan
3. command - to lead, select and evaluate workers to get the best work towards the plan
4. coordination - to fit diverse efforts together and ensure information is shared and problems
solved
5. control - to make sure things happen according to plan and to take necessary corrective action
, What is the scalar chain principle? correct answers There should be a clear and unbroken line of
communication from the top to the bottom of an organisation.
The unity of command principle correct answers each person should receive orders from only
one boss.
unity of direction principle correct answers one person should be in charge of all activities that
have the same performance objective.
What are the 3 principles in the administrative approach to management? correct answers 1.
scalar chain principle
2. unity of command principle
3. unity of direction principle
What was Follett's view of management? correct answers -groups = mechanisms through which
diverse individuals could combine their talents for a greater good.
- Organisations are communities where individuals combine their talents, free to talk
over/reconcile difference, making every employee an owner creates feelings of collective
responsibility, business problems involve a wide variety of factors that must be considered in
relationship to one another.
- Managers job: help people in organisations cooperate with one another and achieve an
integration of interests
- Private profits should always be considered in the interest of public good.
What was Weber's bureaucratic view of management? correct answers A rational and efficient
form of organisation founded on logic, order and legitimate authority. Achieving maximum
efficiency. The defining characteristics are clear divisions of labour, clear hierarchy of authority,
formal rules and procedures, impersonality and careers based on merit.
What are the 5 defining characteristics of Weber's bureaucratic organisation? correct answers (1)
Clear division of labour: jobs are well defined and workers become highly skilled in performing
them.
(2) Clear hierarchy of authority: authority and responsibility are well defined for each position
and each position reports to a higher level.
(3) Formal rules and procedures: written guidelines direct behaviour and decisions in jobs and
written files are kept for historical record.
(4) Impersonality: rules and procedures are impractically and uniformly applied with no one
receiving preferential treatment.
(5) Careers based on merit: workers are selected and promoted on ability and performance, and
managers are career employees of the organisation.
What were the main schools of thought in the behavioural approaches to management? correct
answers - Hawthorne studies
- Maslow's theory of human needs
- McGregor = theory X and Y
