Efficiency - getting work done with a minimum effort, expense, or waste
Effectiveness - accomplishing tasks that help fulfill organizational objectives
Planning - determining organizational goals and a means for achieving them
Organizing - deciding where decisions will be made, who will do what jobs and tasks, and who will work
for whom
Leading - inspiring and motivating workers to work hard to achieve organizational goals
Controlling - monitoring progress toward goal achievement and taking corrective action when needed
Kinds of Managers - top, middle, first line, team leaders
Top Managers - executives responsible for the overall direction of the organization
Middle Managers - responsible for setting objectives consistent with top management's goals and for
planning and implementing subunit strategies for achieving these objectives
First-Line Managers - train and supervise the performance of non-managerial employees who are
directly responsible for producing the company's products or services
, Team Leaders - managers responsible for facilitating team activities toward goal accomplishment
Examples of Top Managers - CEO, CFO, COO, CIO, VP
Examples of Middle Managers - general manager, plant manager, regional manager, divisional manager
Examples of First-Line Managers - office manager, shift supervisor, department manager
Top Manager Responsibilites - creating a context for change, developing commitment and ownership in
employees
Middle Manager Responsibilities - plan and allocate resources to meet objectives; coordinate and link
groups, departments, and divisions; monitor and manage the performance of subunits and managers
who report to them; implement changes or strategies generated by top managers
First-Line Manager Responsibilities - manage the performance of entry-level employees; encourage,
mentor, and reward the performance of workers; teach entry-level employees how to do their jobs;
make detailed schedules and operating plans
Team Leaders Responsibilities - facilitate team activities towards accomplishing a goal; help team
members plan and schedule work , learn to solve problems, and work effectively with each other;
manage internal and external relationships
Figurehead Role - the interpersonal role managers play when they perform ceremonial duties
Leader Role - the interpersonal role managers play when they motivate and encourage workers to
accomplish organizational objectives
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