Texas Roadhouse Server Test UPDATED Exam Questions and CORRECT Answers
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Course
Texas Roadhouse Server
Institution
Texas Roadhouse Server
Texas Roadhouse Server Test UPDATED
Exam Questions and CORRECT Answers
What is the Texas Roadhouse story? - Correct Answer- Hand-cut steaks, fall off the bone ribs,
fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary
margaritas
What does GROW stand fo...
Texas Roadhouse Server Test UPDATED
Exam Questions and CORRECT Answers
What is the Texas Roadhouse story? - Correct Answer- Hand-cut steaks, fall off the bone ribs,
fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary
margaritas
What does GROW stand for? - Correct Answer- guest right of way
What is the first time guest program? - Correct Answer- Identifying and WOWing guests who
have never eaten at Texas Roadhouse
Define the term "86" - Correct Answer- An item is no longer available
Define the term "pocket check" - Correct Answer- An order taken that has not been placed
into the POS and forgotten.
What is an example of "full hands in, full hands out" - Correct Answer- Taking dirty dishes
back to dish area
Define the term "flagging" - Correct Answer- Placing a bev nap in front of a guest to show
they have been greeted
What is an example of running side work - Correct Answer- Refilling Ice, Making Tea,
Running plates to dining room
Why is "pre-bussing" so important? - Correct Answer- All of the above
What are the main categories of salesmanship? - Correct Answer- Suggestive selling,
upselling and sharing
Telling the guest your favorite item is an example of: - Correct Answer- suggestive selling
, What is not an example of upselling? - Correct Answer- refilling drinks
Why is the pivot point system used? - Correct Answer- It prevents auctioning food, helps
food runners, assists the kitchen and makes splitting checks easier
Which items are needed to checkout? - Correct Answer- A sales report with the required
signatures, all credit card receipts, and cash due or Cashlink shift report.
When clocking out, what percentage of tips should be claimed? - Correct Answer- 100%
What is the greet time for a table? - Correct Answer- 15-45 seconds
What is the proper delivery time for drinks? - Correct Answer- 2-3 minutes
Salads are delivered within - Correct Answer- 5 minutes
Entrees are delivered within: - Correct Answer- 12-15 minutes
Visiting a table within 2 minutes/ 2 bites after food is delivered is known as: - Correct
Answer- check back
When taking children's orders, always ask: - Correct Answer- If the adults would like the
children's food to come out first
What is a great way to build regulars? - Correct Answer- Attend to needs throughout their
meal, be genuine and show appreciation and invite them back to see you
What should a Server with Heart always do when greeting a table? - Correct Answer- Make
eye contact, smile, and introduce yourself
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