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COPE Junior Health Scholars Exam with correct Answers
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COPE Junior Health Scholars Exam with correct Answers
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COPE Junior Health Scholars Exam withcorrect Answers
who is the CEO of COPE health solutions? - Answer -Allen Miller
what hospital did COPE begin at? - Answer -Santa Monica hospital, CA
who is the executive VP of COPE health solutions? - Answer -Dawn Hawkins-Johnson
who is the VP of COPE health solutions? - Answer -Elizabeth Dubois
who is the Swedish Seattle Program Manager? - Answer -Justin Park
how many unexcused missed shifts are you allowed per rotation? - Answer -0
Six hours before your scheduled shift, an emergency arises and you will not be able to
perform your weekly participant duties. You must do which of the following? - Answer -
Call the Charge Nurse of your department and Email your Department Coordinator
what are the 3 ways of exiting the program? - Answer -graduation, withdrawal, dismissal
what is important to know about ID badges? - Answer --if you forget it, you are unable to
attend shift
-LOA greater than 2 weeks, must be returned
-is property of the site and must be returned upon exit
>48 hours before shift begins... - Answer -rescheduled shift
<48 hours before shift begins... - Answer -excused missed shift
after shift begins... - Answer -unexcused missed shift
when can additional shifts be added? - Answer -after the calendar is finalized; wait for
confirmation before attending shift
what to do for ANY missed shift? - Answer --call department 15 mins after shift has
started
-email Department Coordinator at least 24 hours prior with: reason, new shift date
,how many shifts are able to be rescheduled per rotation? - Answer -3 (no more than 1
per month)
how many excused missed shifts are allowed per rotation? - Answer -2 (no more than 1
per month)
what to do if your Health Scholar is not present? - Answer -1. ask charge nurse if they
have called in sick
2. wait 30 mins before moving to a previously trained floor/starter dept. (LOBBY
AMBASSADOR/PATIENT EXPERIENCE AMBASSADOR) (clock out for these minutes)
3. if there are 2 JHS already shadowing, you cannot shift on that floor
4. proceed home
5. email department coordinator and inform them of the change to reschedule
when is it appropriate to take a break? - Answer -two four hour shifts back to back (30
min break)
when must a competency checklist be filled out? - Answer -every rotation
what to do when done with Competency Checklist? - Answer --scan copy to CORE
-return to Department Binder
when are Competency Checklists due? - Answer -end of week 2 of rotation
how many mandatory meeting are there during each rotation? - Answer -2
how many mandatory meetings can be missed before absence is a reason for
suspension? - Answer -1
what is the procedure for counseling sessions? - Answer -1. violation reported in CORE
2. notification of suspension of shifts via email
3. scholar response within 2 days of suspension notice
4. counseling session within 2 weeks of notice
when is a leave of absence necessary - Answer -when a Scholar will miss 14
consecutive days or longer (up to 110) (110-179 days requires retraining)
how many days of absence can you take in your first rotation? - Answer -less than 30
what are examples of invalid reasons to take a LOA? - Answer -work/school-related
reasons *including exams, participation in other curriculars
what is the emergency pager number for Swedish? - Answer -888-248-2914
what are the 5 key components of the US healthcare system? - Answer -payers,
regulators, providers, consumers, community social determinants of health
, what are some examples of providers? - Answer -hospitals, clinics, long-term care
facilities, physicians
what individuals does medicare cover? - Answer -ages 65+ and disabled individuals
what individuals does medicaid cover? - Answer -based on income
If a Scholar's back is hurting the morning they wake up for their shift, so much so that
they have difficulty getting out of bed, what should they do? - Answer -Cancel their shift
by emailing their Department Coordinator, call the unit 15 minutes after the shift start
time to inform the unit staff, and attend to back pain with health care professional input
If a Scholar wants to publish an article, school paper, research poster, etc. with site or
program data, what actions must they take? - Answer -Request written approval for
data/logo use from the PM and the appropriate site department
If a Scholar observes another Scholar taking a selfie with a patient, what should they
do? - Answer -Remind the Scholar of CHS and site policies, ensure the picture is
deleted from all folders in the phone, and then report the situation to the Charge Nurse
and Program Manager
If a Scholar receives a suspension email requesting dates/times they are available for a
counseling session, how soon does the Scholar need to reply and how soon do they
need to attend a counseling session? - Answer -48 hours; 2 weeks
definition of providers - Answer -people/organizations involved with the direct delivery of
healthcare services
what are the 2 examples of government payers? - Answer -medicare and medicaid
what are the 2 examples of private payers? - Answer -PPO and HMO plans
what is the ACA also known as? - Answer -ObamaCare
Approx. how many uninsured americans are there in the US? - Answer -47 million
examples of goods provided by the healthcare system for consumers - Answer -
education, screening, public health, medication
what are some social determinants of health? - Answer -education, screening, public
health, food, status, transportation, medication
until what age does the ACA cover parent health policies? - Answer -age 26
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