Term 1 of 100
The PST must be able to differentiate between emergency and non-emergency incidents. (7.02)
True
False
Term 2 of 100
Law enforcements agencies often use similar terminology and acronyms to describe incidents
and systems. (8.01)
True
False
Term 3 of 100
Hostage situation is defined as a situation involving an individual being held against their will.
(8.07)
True
False
Definition 4 of 100
The Enhanced 911 system includes ________________. (01.02)
Emergency Alerts
Surveillance Cameras
ANI/ALI
Gps Tracking
,Term 5 of 100
For HAZMAT events, callers should be advised to get as close as possible to the product so they
may obtain all information requested by the PST on the telephone. (10.07)
True
False
Definition 6 of 100
Who can enforce changes for the grounding of an aircraft? (11.01)
OSHA
FAA
FCC
NTSB
Term 7 of 100
AED
____________ is a set of personnel, policies, procedures, facilities, and equipment integrated
into a common organizational structure designed to improve emergency response
operations. (11.03)
A portable device which has the ability to analyze the heart rhythm and deliver an
electrical shock (when necessary) to restore the heart to a normal rhythm. (9.01)
An emergency is defined as a serious, unexpected, and often dangerous development or
situation which may cause injury, loss of life, or damage to or loss of property. (06.02)
For HAZMAT events, callers should be advised to get as close as possible to the product so
they may obtain all information requested by the PST on the telephone. (10.07)
, Definition 8 of 100
Misdemeanor: A criminal offense that is punishable by a term of imprisonment in a ____________
correctional facility for up to a year. (8.01)
Federal
City
County
State
Term 9 of 100
It is the PSTs responsibility to help maintain officer safety by relaying information quickly and
accurately. (8.02)
True
False
Definition 10 of 100
All of the following are factors essential to providing excellent customer service except: (4.03)
Using sarcasm to wound others.
Swearing.
Raising your voice.
Calling members insulting names.
Term 11 of 100
PSTs should be willing to go the extra mile to provide excellent customer service to callers. (4.03)
True
False
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