CHL Chapter 1: Introduction to Sterile
Processing Leadership
Leader - ANSPerson who influences and guides others towrad the achievement of goals
Skill set - ANSSkills required to accomplish a specific task or function
Management - ANSProcess of using what one has (resources) to accomplish goals and
objectives
Unity of command - ANSOrganizing principle that suggests each employee should only have
one supervisor
Span of control - ANSa coordinating principle relating to the number of employees who can be
supervised by one person
Culture - ANSThe beliefs, values and norms shared by department personnel that are
considered valid and passed on to new employees in the department
Public relations - ANSCommunication or other activities designed to create a favorable public
image
Harassment - ANSAct of systematic and/or unwanted and annoying actions of one or more
persons, inculding threats or demands
Bullying - ANSRepeated health-harming mistreatment of one or more persons by one or more
persons
Zero-tolerance - ANSPolicy that permits no amount of leniency regarding harassing behavior
Workplace violence - ANSVilolence or the threat of violence against workers that occurs at or
outside the workplace and includes threats, verbal abuse, physical assults and homicide
Discrimination - ANSUnfavorable or unfair treatment on the basis of an individuals race, religion,
gender, national origin, disability, age and sexual orientation
Verbal abuse - ANSAbusive behavior that involes the use of language
Lateral violence - ANSA situation that occurs when people are victims of dominance and then
confront each other rather than the system that oppresses them
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