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CPHQ quiz 2 | Questions And Answers Latest {} A+ Graded | 100% Verified
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CPHQ quiz 2 | Questions And Answers Latest {} A+ Graded | 100% Verified
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CPHQ quiz 2 | Questions And Answers Latest {2024- 2025} A+ Graded | 100% VerifiedA healthcare quality professional is attempting to refine the differences between an organization's
objectives and the stakeholder needs. Which of the following tools is most appropriate? - gap analysis
Which of the following is the best example of use of human factors engineering? - eliminating waste
through reduction in motion
A valid data collection tool should incorporate - the definition of data elements.
Leaders enhance employee commitment to organizational values by fostering which of the following
types of communication? - timely, open, two-way
A healthcare quality professional wants to develop a continuous survey readiness model.
The initial step should be - planning education for the entire team.
When errors are discovered, staff and supervisors best demonstrate a culture of safety by - studying the
process to understand the error.
After a significant unexpected event, an intense analysis is performed to - understand the cause.
Which of the following is the best example of an outcome measure? - mortality rate
Based on the principles from the Institute for Healthcare Improvement (IHI), who has the ultimate
responsibility for the effectiveness of quality improvement and patient safety within an organization? -
governing body
Which of the following is the best tool to begin an investigation into the causes of laboratory labeling
errors? - flow chart
, For health information technology to be most effective in reducing harm, the technology needs to be -
integrated with clinical workflow.
Healthcare leaders are confronted with the challenge of increasing quality while reducing costs. Which
of the following approaches will best advance improvement efforts? - Support activities that improve
outcomes and reduce variation.
A staff member reports that a colon perforation occurred during a colonoscopy. Which of the following
is a healthcare quality professional's next step? - Refer the case for peer review.
Which of the following team members is responsible for keeping meetings focused? - facilitator
-Which of the following actions should the facilitator make the highest priority during the customer
focus group process? - establishing rapport with the group
An organization can best measure its effectiveness in meeting customer expectations by - using
satisfaction data.
Generic screening is an example of risk - identification.
A hospice agency conducted a satisfaction survey of all 200 patients currently receiving pain
management services. When asked if they were satisfied with their pain management, 170 patients said
yes and 30 said no. In this situation, a healthcare quality professional should - review all dissatisfied
responses for similarities.
Results of physician practice pattern studies are most likely to promote behavior changes when
disseminated to the - practitioners.
The evolution of quality improvement in healthcare has shifted the primary focus from performance of
individuals to the performance of the - organization's systems.
Which of the following is always true regarding a sentinel event? - The occurrence requires an
immediate investigative response.
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