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CAIB 4 Chapter 4 Questions and Answers with Complete Solutions.
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CAIB 4 Chapter 4 Questions and Answers with Complete Solutions.
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CAIB 4 Chapter 4 Questions and Answerswith Complete Solutions
Human resources management is the process of identifying and selecting the employees
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best qualifies to achieve the strategic plan. Identify the seven activities associated with
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Human resources management. - ANS-1. Planning
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2. Selecting
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3. Orienting
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4. Training
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5. Developing & Rewarding
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6. Managing employee performance
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7. Termination
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In human resources planning, the brokerage must evaluate its existing ability to generate
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sales and premium growth, and determine whether the exiting human resources are
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capable of producing the levels anticipated in the strategic plan. Identify two reasons why
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this is true. - ANS-1. If they are not, a plan must be established to obtain the necessary
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human resources
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2. To revise the organizational structure to accommodate the anticipated growth.
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It is important to estimate human resources needs as early in the planning process as
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possible, to permit time for a professional approach to selecting new employees and to
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avoid the pitfalls of a crash hiring process. Identify four items that the human resources plan
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should contain. - ANS-1. An evaluation of the skills the new employees need to have
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2. The hiring timetable
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3. A contingency plan in the event candidates with the required skills cannot be found in a
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timely manner.
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4. Job descriptions
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Mid-course corrections should be considered because... - ANS-Should the reality of the j j j j j j j j j j j
business conditions diverge from the plan.
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Selecting employees is one of the most difficult and time-consuming tasks of the
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management process. Identify three areas in the selection process. - ANS-1. Recruitment
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2. Screening and interviewing
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3. Hiring
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Recruitment is the process of building awareness that there is a position available, j j j j j j j j j j j j
searching for the applications and attracting qualifies people to apply for the position.
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, Briefly explain five advantages of recruiting from within the organization before actively
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searching the open market. - ANS-1. It is less expensive, as there are no external recruiting
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costs, and training and orientation costs are minimized.
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2. The length of vacancy should be shorter, thereby minimizing the period during which
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client service could erode.
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3. It takes the guesswork out of hiring, as the existing employee is a known quantity.
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4. It improves morale by demonstrating the brokerage's commitment to the improvement
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and development of its employees.
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5. It also reduces turnover, as employees will see the possibility of advancement within the
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brokerage, rather than having to look outside.
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Screening and interviewing involve deciding which candidates are best qualified and who
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should be offered the position. The hiring process must be fair to all applicants and in
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accordance with Federal and Provincial legislation. Identify 10 areas that would constitute
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discrimination under the Canadian Human Rights Act. - ANS-1. National or ethic origin
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2. Age
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3. Religion
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4. Sex
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5. Sex orientation
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6. Marital status
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7. Disability
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8. Family status
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9. Colour
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10. Conviction for which a pardon has been granted
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Identify five screening procedures that are used by many brokerages and must comply with
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Privacy Legislation. - ANS-1. Application Form
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2. Resume
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3. Employment Interview
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4. Testing
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5. Reference checks
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Application forms should contain only information that is directly related to the position.
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True or False - ANS-True
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Identify two things that a brokerage should learn from an applicant's resume. - ANS-1.
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Describe the employment history
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2. Give an indication of how the candidate performed while in the former position
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Traditionally, the employment interview has been viewed as the most important part of the j j j j j j j j j j j j j
selection process. As the field is narrowed, further interviews may be undertaken. Identify
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four persons who might be involved in additional interviews with the applicant. - ANS-1.
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Prospective employee's supervisor
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2. Manager
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3. Co-workers
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4. Subordinates
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