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SCM 300 Exam 2 ASU Davila Questions And Answers 100% Correct
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SCM 300 Exam 2 ASU Davila Questions And Answers 100% Correct
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SCM 300 Exam 2 ASU Davila QuestionsAnd Answers 100% Correct
Brick-and-Mortar Business CORRECT ANSWERS a business that operates in a
physical store without an internet presence
Online or E-tailing CORRECT ANSWERS All products and services are sold to
customers through an online website. Example: Amazon.com
Brick and Clicks CORRECT ANSWERS Companies that use both a physical store and
the Web to sell their products and services.
Clicks and Calls CORRECT ANSWERS In addition to taking orders via the company
website, some companies will also offer sales via the phone. Examples: Lands' End and
L.L. Bean
Omni-channel retailing CORRECT ANSWERS Retailers that are fully committed to
engaging customers via catalogs, phone calls, websites, email, internet chatrooms,
social media sites or mobile apps, and of course also in stores.
Retail sources of supply CORRECT ANSWERS manufacturers, wholesalers, drop
shippers
drop shippers CORRECT ANSWERS An organization that ties manufactures and/or
wholesalers directly to consumers. They never posses the product, they just take orders
to fulfill by another party.
Chargebacks CORRECT ANSWERS effectively penalties charged by retail
organizations to their suppliers/vendors for any number of minor and major supply chain
offenses
Collaborative Planning, Forecasting, and Replenishment (CPFR) CORRECT
ANSWERS A formalized effort by supply chain partners to share data and collectively
develop forecast in an attempt to reduce supply chain cost through better planning
vendor-managed inventory (VMI) CORRECT ANSWERS An arrangement where
retailers allow vendors to monitor in-store inventories, initiate orders/shipments to the
store when inventories are low, and also bring the items into the store and onto the
shelf.
Last Mile CORRECT ANSWERS the portion of the supply chain between the final
inventory holding facility and the end consumer
, Prototype Stores CORRECT ANSWERS A series of stores that have common design,
construction and layout. Standardized plans that will work across many stores for chain
retailers.
Rationalized Retailing CORRECT ANSWERS This retail strategy has retail chains
develop rigid control structures to develop and manage processes such that all the retail
outlets are managed in the same way. An employee would easily be able to work at
almost any store since everything is done the same way.
Planogram CORRECT ANSWERS A map of where every product goes on a retail store
shelf.
Customers cost for waiting lines CORRECT ANSWERS Time
Company cost for waiting line CORRECT ANSWERS Money paid to maintain the line
(employees)
Waiting line Input Source CORRECT ANSWERS The population of people that might
want service
Waiting Line CORRECT ANSWERS The area in which customers wait for service
Waiting line Service Facility CORRECT ANSWERS The area in which customers
actually receive service
Infinite population of customers CORRECT ANSWERS The number of possible
customers that may come into the store is very high (or unlimited). When a customer
enters the system, the odds of another entering the system are not impacted in any
significant manner.
Finite Population of Customers CORRECT ANSWERS number of customers is limited
Balking CORRECT ANSWERS When a potential customer sees the line, but never joins
the line because they think it looks too long and/or too slow.
Reneging CORRECT ANSWERS When a customer joins the line, gets frustrated and
leaves the line
λ CORRECT ANSWERS Lambda
Lambda CORRECT ANSWERS Number of customers arriving/unit of time
ex. 15 customers per hour
μ CORRECT ANSWERS Mu
Mu CORRECT ANSWERS Number of customers helped/unit of time
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