SS24CXWB - CX Survey Dashboard Exam Questions With Correct Answers
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Course
SS24CXWB - CX
Institution
SS24CXWB - CX
SS24CXWB - CX Survey Dashboard Exam
Questions With Correct Answers
Which report provides more information about the status of your dealership's CX Survey
invitations? - answerDisposition Report
Links to launch the various tools in the CX Survey Dashboard are available on the Homepage
and also ...
SS24CXWB - CX Survey Dashboard Exam
Questions With Correct Answers
Which report provides more information about the status of your dealership's CX Survey
invitations? - answer✔✔Disposition Report
Links to launch the various tools in the CX Survey Dashboard are available on the Homepage
and also ___________. - answer✔✔on DealerCONNECT
under the Name pulldown menu
by clicking the 9-dot "App" menu button*****
What should you do in the time between the close of the sale or completion of service and the
CX Survey invitation being sent? - answer✔✔Offer the customer free oil changes for life
Follow up with the customer to ensure their needs were met*****
Ask the customer for referrals
Coach the customer on how to answer the survey
Which tool allows you to use advanced search functions to look at both structured and
unstructured verbatim comments and data responses? - answer✔✔Data Exploration
While in Card View, you can see the full survey response by clicking _________. -
answer✔✔View Details
In Disposition Reports, the "Not Delivered Reason" column helps you identify why a survey
email was not delivered. What can you do with that information? - answer✔✔Contact the
customer for an updated email address, or have them opt-in to receive future surveys
, EXAM STUDY MATERIALS 8/7/2024 11:29 AM
The Net Promoter Score (NPS) is based on the responses to which question? - answer✔✔How
likely are you to recommend this dealership?
Who plays a role in creating a positive customer experience at your dealership? -
answer✔✔Everyone
Where can you find the CX Survey Response Rate report? - answer✔✔Under Disposition
Reporting***
On the Homepage
In Field Reporting
After a Sales or Service case trigger has been met, what else has to happen for a case to be
created? - answer✔✔The customer must answer "Yes" to the follow-up question, "Do you want
to be contacted by the dealer, based on your feedback?"
Once received, how long does a customer have to complete and submit the CX Survey? -
answer✔✔30 days
Where can dealership personnel access the CX Survey Dashboard? -
answer✔✔DealerCONNECT
Which tool enables you to search through customers' verbatim comments? - answer✔✔Data
Exploration
If the available CX Survey Dashboard resources and bonus materials do not provide the answers
you seek, you should _____________. - answer✔✔ask your dealership's administrator
post a message on social media
contact the InMoment Dealer Help Desk via email, phone or web form****
How do you opt-in to receive email notifications when new cases are generated? -
answer✔✔Ask your dealership's administrator to add you to the distribution list
Call or email the CX Survey Dashboard Help Desk
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