PRTM EDGE Objective UPDATED Exam
Questions and CORRECT Answers
What are the Disney 4 Keys? - Correct Answer- safety, courtesy, show, and efficiency
safety - Correct Answer- being cautious/aware of what to do in situations
courtesy - Correct Answer- caring how your actions affect the people around you/ bring
respectful
Show - Correct Answer- a well-rounded experience
Efficiency - Correct Answer- using resources in such a way as to maximize the production of
goods and services
What are the three NRPA Pillars? - Correct Answer- conservation, health and wellness, and
social equity
What are the three leisure delivery systems? - Correct Answer- private (commercial), public,
and non-profit
Public delivery system - Correct Answer- meets the basic needs of the people, money goes
back into public entities, used by general public
Private delivery system - Correct Answer- money goes into the pocket of owners, geared to
specific segments but available to the public
Non-profit delivery system - Correct Answer- meets community needs, tax-exempt
Philosophy - Correct Answer- a framework that reflects the values and beliefs of an
individual organization
,Mission - Correct Answer- reflects an organization's essential reason for existence, states
unique identity that sets it apart from others
Leadership - Correct Answer- creates vision and strategy, help others grow and reduce
boundaries, keep an eye on the horizon, facilitator/servant, emotional connections, radical
change
Management - Correct Answer- plans, budgets, keeps an eye on bottom line, organizes, staffs,
directs/controls, creates boundaries, boss/position, stability, focus on goals, expert mind
Autocratic - Correct Answer- lots of power, doesn't let group decide
Bureaucratic - Correct Answer- follows rules, stay by the book
Democratic - Correct Answer- encourages each opinion and group decisions, voting
Followership - Correct Answer- courage to assume responsibility, courage to serve, courage
to challenge, courage to participate in transformation, courage to leave
Negotiation Skills - Correct Answer- ability to communicate with others to reach a deal,
requires tactics and methods, have to know what you want (exploration, bidding, bargaining,
settling)
Human Resources - Correct Answer- compensation & strategic goals, product vs. service,
social capital & externalities, professionalization, stakeholders, brand loyalty, competitive
balance, accountability & media intrusion, lack of strategic view (short term), size of
organization, pay, seasonality/variability of demand, age profile of workers, diversity issues
Budget - Correct Answer- planning finances over a given period of time, where the
organization plans to spend money (based on revenues/expenses, used to make decisions,
only an estimate, realistic based on data)
Fixed Costs - Correct Answer- one time fee, annual, monthly, fee stays same (ex. insurance)
Variable Costs - Correct Answer- cost changes (ex. snacks)
, Ethics - Correct Answer- rules provided by an external source (identify, analyze, justify,
decide/act, evaluate)
Morals - Correct Answer- individual's own principles, system of beliefs that are taught
Values - Correct Answer- personal beliefs
Diversity - Correct Answer- refers to variety and difference, obstacles- prejudice and
discrimination
Stereotypes - Correct Answer- identical characteristics to any person or group
Privilege - Correct Answer- advantage, special right, inherent status, based on something not
within the individual's control
Inclusion Recreation - Correct Answer- promotes diversity, respect, acceptance, values all
abilities
Risk Management - Correct Answer- Identify- 6 types of hazards- environmental,
infrastructure, program, emergency care, crisis management, transportation
Evaluate- likelihood, frequency, severity
Treatment- retain, reduce, transfer liability, avoid/close
Implement- develop policies based on first three steps
Evaluation - Correct Answer- criteria, collect, construct, convey, correct
Ordinal (rank) - Correct Answer- refers to quantities that have a natural ordering ex. Ranking
of fav sports, order of people's place in line, order of runners finishing a race
Nominal (categorical) - Correct Answer- variables represent types of data which may be
divided into groups ex. Race, gender, education level, marital status
