SCM 300 EXAM 2 MODULE 5, 6 (DAVILA)
QUESTIONS AND ANSWERS
1. brick and mortar - products and services are sold to customer from PHYSICAL
STORES
2. online and e-tailing - ONLINE WEBSITE
3. bricks and clicks - bought from PHYSICAL STORE or ONLINE SYSTEM
4. clicks and calls - sales via phone cal...
1. brick and mortar - products and services are sold to customer from PHYSICAL
STORES
2. online and e-tailing - ONLINE WEBSITE
3. bricks and clicks - bought from PHYSICAL STORE or ONLINE SYSTEM
4. clicks and calls - sales via phone calls - 4 retailing options
retailers who fully seek to provide the customer with seamless shopping experience
whether the customer is shopping online from a desktop or mobile device, by telephone
or in a bricks and mortar store. - Omni-Channel Retailing
1. manufacturers - actually create the finished goods. Retailer responsible for
distribution
2. wholesalers - organizations that purchase goods from manufacturers. Purchase
assortments of goods from many manufacturers, thus a retailer can purchase all goods
from a single wholesaler
3. drop shippers - manufacturers and/ or wholesalers directly to consumers. Not really a
source of supply - 3 Retail Sources of Supply
penalties charged by retail organizations to their suppliers/ vendors for any numner of
minor and major supply chain offenses. GOAL to motivate vendor compliance in the
areas of on-time shipments, shipment accuracy, product quality, incorrect packaging,
label errors - Chargebacks
a formalized effort by supply chain partners to share data and collectively develop
forecasts in an effort to reduce supply chain costs through better planning - CPFC
(Collaborative, Planning, Forecasting, Rescheduling)
Inventory planning and replenishment system where supplier(vendor) accepts
negotiated
responsibilities that typically include monitoring and restocking.
When you allow suppliers to control inventory in your store - VMI (Vendor Managed
Inventory)
the portion of the supply chain between the final inventory holding facility and the end
consumer - Last Mile
1. independents - one store, one owner. Satisfy specialized market. EX: family owned
corner stores
, 2. chains - multiple stores, one owner/company. EX: home depot, wal-mart, amazon
3. franchises - Franchisor owns the right to a company and name. Franchisee allowed
to open a store under that name and must abide to the rules and processes. EX:
McDonald's, 7-eleven
4. cooperatives - retailer that is owned by its customer members. Fit special needs of
the consumers. EX: REI (recreational equipment inc) - 4 Types of Retail ownership
a series of stores that have common design, construction and layout. EX: Camry 2014
to Camry 2015, Target 2014 prototype store also a 2010 prototype store - Prototype
Stores
retail chains develop rigid control structures to develop and manage processes such
that all the retail outlets are managed in the same way. EX: a store manager or
employee would easily be able to work at almost any store since everything is done the
same way - Rationalized Retailing
a map of where every product goes on a retail store shelf - Planogram
1. employees - managers, store employees, and potentially vendors
2. store assets - inventory, cash, store property
3. Customers and their assets - store visitors, their cars, and personal property
4. data - data - 4 Store Security Issues
balance the cost paid by customers (time) with the cost paid by the company (money
paid to maintain the system) - Goal of Waiting line Management
1. input source - population of people that might want service
2. waiting line - area where customers wait for service
3. service facility - areas where customer actually receive service - Parts of a waiting
line system
1. customers - how many are there? How quickly they're arriving?
2. the waiting lines - what type of lines? How many lines?
3. employees - who's working the system? How many? Skill level and speed?
4. service facilities - how effective and efficient is the process? Tools? - 4 Managerial
Considerations in Queues
1. queue - line
2. channel - Refers to number lines available at each step
3. phase - a single step in a process
4. infinite population of customers - number of possible customers that may come into
the store is very high ( or unlimited). When a customer enters the system, the odds of
another entering the system are not impacted in any significant manner
5. finite population of customers - number of customers is limited. EX: a bus company
has 10, 1 in repair shop, the odds of another in repair shop decline
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