Arbys purpose Right Ans - Inspiring smiles through delicious experiences
Serve refresh delight
Arby's values: Right Ans - Dream big, play fair, work hard, make a
difference, get it done, have fun.
Manager principles Right Ans - Fully staffed
Treat team members right
Train trust empower
Set example
Team Member Principles Right Ans - 1. we're friendly
2. we're proud
3. we put guests first
4. we make it right
4 basics of friendly service Right Ans - Smile, eye contact, greet, thank
BLAST Right Ans - Believe listen apologize solve thank
Four criteria for success Right Ans - Learn business
Win over the people
Front line oriented
Builds credibility
Top 5 food safety practices Right Ans - Hot foods hot cold food cold
Clean and sanitize
Employee hygiene
Chemicals stored and diluted proper
Record keeping
Basic conditions organisms need to flourish Right Ans - FATTOM food,
acidity, temperature, time, oxygen, moisture
Temperature danger zone Right Ans - 41-135 degrees (140 az)
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