100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
WGU C846 ITIL Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025 $11.99   Add to cart

Exam (elaborations)

WGU C846 ITIL Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025

 3 views  0 purchase
  • Course
  • WGU C846 ITIL
  • Institution
  • WGU C846 ITIL

WGU C846 ITIL Actual final Pretest and Post test Exam Questions and Best Graded Guaranteed success latest 2024/2025 Service provider - correct answer an organization supplying services to one or more internal or external customers. True - correct answer True or false: Measurement and metrics ...

[Show more]

Preview 4 out of 73  pages

  • August 15, 2024
  • 73
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • WGU C846 ITIL
  • WGU C846 ITIL
avatar-seller
KieranKent55
WGU C846 ITIL Actual final Pretest
and Post test Exam Questions and
Best Graded Guaranteed success
latest 2024/2025

Service provider - correct answer an organization supplying
services to one or more internal or external customers.


True - correct answer True or false: Measurement and metrics
are part of the five major aspects of service design.


False - correct answer True or false: People, process, products,
and partners are four principles used to manage strategic
outcomes.


True - correct answer True or false: Service management
systems and tools are part of the five key aspects of service
design.


False - correct answer True or false: Service design is solely
concerned with the day-to-day enhancements and changes to
service.


False - correct answer True or false: Service design is free to
design according to the technical needs of the IT department.


Service Portfolio - correct answer Service pipeline, service
catalog, and retired services are elements of which service
management tool?

,Architecture - correct answer The structure of a system or IT
service, including the relationships of components to each other.


Service acceptance criteria (SAC) - correct answer A set of
criteria used to ensure that an IT service meets its functionality
and quality requirements.


Service design - correct answer A phase in the service lifecycle.
Service design includes the design of the services, including
governing practices, processes, and policies required to realize
the service provider's strategy. Its objective is to facilitate the
introduction of services into supported environments.


Service design package (SDP) - correct answer Document(s)
defining all aspects of an IT service and its requirements through
each stage of its lifecycle.


SLA - correct answer A written agreement between customers
and IT service providers is known as what?


Contract - correct answer Complete the sentence by filling in
the missing word: A legally binding agreement between IT
service provider and a third party is called a supplier ___________.


OLA - correct answer An underpinning agreement between IT
service providers and another part of the same organization that
assists with the provision of services is called what?


Service-Level Agreement - correct answer Service description,
service availability, and service review schedules are all terms

,you would expect to find documented in which type of
agreement?


True - correct answer True or false: An SLA is a documented
agreement between the customer and the IT service provider. It
must be signed by both parties.


Service-Based SLA - correct answer An agreement covering a
single service used by multiple customers is known as which type
of service-level agreement?


Customer-Based SLA - correct answer An agreement covering
multiple services used by a single customer is known as which
type of service-level agreement?


Corporate-Based SLA - correct answer An agreement covering
services used across an organization is known as which type of
service-level agreement?


Service-Level Agreement - correct answer What does the
acronym SLA stand for?


IT service provider - correct answer A service provider that
provides IT services to internal or external customers.


Operational-level agreements (olas) - correct answer An
agreement between an IT service provider and another part of
the same organization that assists in the provision of services.


Service improvement plan (SIP) - correct answer A formal plan
to implement improvements to a processor IT service.

, Service-level agreement (SLA) - correct answer A written
agreement between the IT service provider and customer. A
service-level agreement describes the IT service, documents
service-level targets, and specifies the responsibilities of the IT
service provider and the customer.


Service-level requirements (SLR) - correct answer A customer
requirement for an aspect of an IT service. Service-level
requirements are based on business objectives and used to
negotiate agreed service-level targets.


Underpinning contracts (UC) - correct answer A contract
between an IT service provider and a third party. The third party
provides goods or services that support the delivery of an IT
service to a customer.


True - correct answer True or false: Demand management
considers the patterns of business activity to understand demand
for services.


True - correct answer True or false: Demand management may
provide techniques for influencing demand for services.


IT Service Provider - correct answer An organization providing
services to one or more internal or external customers is called
what?


True - correct answer True or false: A supplier is a third party
responsible for supplying goods or services that are required to
deliver IT services.

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller KieranKent55. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $11.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

77254 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$11.99
  • (0)
  Add to cart