What Extension requirements exist for internal transfers? - answer-3-6 Digit Extensions can be established in the admin page
How long are Call Logs kept by default? - answer-Call log reports are currently kept for 12 months
is there a document depicting a migration path for customers after si...
Zoom Phone FAQ - 10/19
What Extension requirements exist for internal transfers? - answer-3-6 Digit Extensions can
be established in the admin page
How long are Call Logs kept by default? - answer-Call log reports are currently kept for 12
months
is there a document depicting a migration path for customers after signing up for Zoom
Voice? - answer-https://support.zoom.us/hc/en-us/articles/360001297663-Quickstart-Guide-
for-Zoom-Voice-Administrators
Is there a way to change the caller ID so that it displays the the name/company name? -
answer-It can be set in the company info tab.
Do we have the ability to apply policy to specific users or user groups? - answer-Not today,
however we are working on designing policy framework that can work for different features
and apply restrictions to users or groups. Once that is done, we can look at providing control
to define the group and functionality
Can we show an outbound Caller ID that is NOT ported to us or in our system? Use case is
company has a main phone number that they want to show on Caller ID that is not being
ported to us. - answer-No, that can be considered spoofing.
Can one or more users have 2 DID's assigned to them? - answer-One DID is included with
the purchase of a calling plan
Does admin have ability to view which users have set up their acct/vmail, etc? - answer-
Yes, the admin can drill down into every User's settings page.
Can we change the default password of our desk phones through Zoom Phone? - answer-
Yes. This is configured in the Desk Phone settings (Administrator Password) under
"Company Info" in the Zoom Phone portal.
Zoom Phone call forwarding or call blocking in the portal will not work/is inconsistent? -
answer-Ensure the number is in an E.164 format (+1XXXXXXXXXX). The country code
prefix (+1) will change as we move to more countries (e.g. +44 for UK).
What is the Zoom Phone SLA and what is our uptime? - answer-Zoom Phone SLAs and
uptimes have not been announced yet. They are waiting on a full quarter of statistics before
posting that information, but Zoom Phone is designed for 99.999% update time. However,
, this may not be the "official" release number so be careful how this is positioned in customer
discussions.
Can ring no answer timers be updated? - answer-Not today, it is on the roadmap.
Is there a way to bulk provision Zoom Phone users? - answer-Yes, this can be done via
CSV files today. Both provisioning and updating of user data can be done. SSO and API
integrations are on the roadmap.
When business hours are set on the My Zoom Phone portal, what timezone is it using? -
answer-Zoom Phone will leverage the timezone set in your overall Zoom profile. There is a
JIRA created to replicate the timezone information in the My Zoom Phone portal as well so it
is obvious to end users when they are setting any time of day logic for their profile.
Where is the "main company number" configured and can it be changed? - answer-Main
company number is the DID assigned to the main site auto receptionist. If a customer has
multiple sites, there will only be one main company number but there will also be "additional
company numbers" if the other sites auto receptionists are configured with a DID. If a
company has three sites with Site A being the main company site, all users will have that
option in their client for caller ID. Site B and C will also have DIDs that will be the "additional
company numbers." Users in Site B will show in their client the main company number, the
additional company number of Site B and any DIDs they have associated to them.
Can Zoom Phone support Boss-Admin features? - answer-Yes, Zoom Phone supports
delegation. Users can be assigned delegation privileges to "answer on behalf" and "call on
behalf" of another user. Users with delegation privileges will be able to see the inbound call
details and who the call is destined for within the client. Users will also be able see the
delegates DID as well in the client to make calls on behalf of another user.
Do live calls appear on the dashboard? - answer-They do not
How do you add a toll free number? - answer-N/A
what metadata does Zoom Phone have for reporting purposes on users or if we have? Does
it have such data like average calls? To meet KPIs? - answer-Currently usage reporting and
analytics is slated for Q3 on our roadmap but that is not set in stone.
Will Zoom Voice work with a Cisco ATA 190 Analog Telephone Adapter? - answer-Not yet,
again this is scheduled for a future release to integrate with ATA's but no solid date set yet
Does Zoom Phone have attendant console or is that on the roadmap? - answer-Zoom
Phone does not have a full attendant console functionality. However, an "operator" can use
our client to replicate many of the workflows that basic attendant consoles provide.
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