FLETC BOP FINAL PRACTICE
QUESTIONS AND ANSWERS
As a correctional worker, you have responsibility to: -
CORRECT ANSWER-EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
What responsibilities do a correctional workers have to keep
conflicts from esca...
As a correctional worker, you have responsibility to: -
CORRECT ANSWER-EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
What responsibilities do a correctional workers have to keep
conflicts from escalating? - CORRECT ANSWER-ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
As a listener you need to: - CORRECT ANSWER-• Concentrate
closely on the person who's talking.
• Communicate your attention to the person.
What are the four main points to remember about
communicating attention while you listen? - CORRECT
ANSWER-MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
, Your overall body language makes a big difference in
encouraging someone to talk to you what are some key things
to remember? - CORRECT ANSWER-SKB
Sit or lean forward
Keep still
Be aware of the look on your face
What two techniques are involved in responding? - CORRECT
ANSWER-PR
1. Paraphrasing
2. Reflecting
When does paraphrasing occur? - CORRECT ANSWER-
Anytime during the the conversation.
When does reflecting occur? - CORRECT ANSWER-At the end
of the conversation.
What is paraphrasing? - CORRECT ANSWER-• Determine the
basic message. (Matter of zeroing in on what the speaker is
really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker
what you heard them say).
What is reflecting? - CORRECT ANSWER-• Identifying basic
feelings (try to look at the situation from speakers point of
view).
• Capture the specific mood and felling in words and reflect
them back on the speaker (act like a mirror, reflecting the
persons feelings back to them).
What is probing? - CORRECT ANSWER-Way to go about
getting information from someone
What are the two parts to probing? - CORRECT ANSWER-•
Identify an area that needs to be explored further
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