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HCM 3590_ MIDTERM (Basics of Flexible Endoscope Reprocessing)_.pdf
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8/13/24, 4:45 AMHCM 3590: MIDTERM
Jeremiah
Terms in this set (36)
LIGHTER TEXT .......
Select the approach(es) taken by the health B . Increased requirements by accrediting organizations for quality and safety measures
care industry to respond to society's
concerns about the quality and safety of
health care.
A. Rapid adoption of industry standard
improvement approaches
B. Increased requirements by accrediting
organizations for quality and safety measures
C. Centralized reporting system for
treatment failures maintained by the federal
government
D. None of the above
DMAIC is a mnemonic for which of the B. Define-Measure-Analyze-Improve-Control
following?
A. Design-Measure-Aggregate-Improve-
Calculate
B. Define-Measure-Analyze-Improve-
Control
C. Develop-Matrix-Attributes-Incorporate-
Core
D. Diagnose-Maturity-Analyze-Imply-
Characterize
True or false? Managed care is a new False
approach to financing health care with
origins in the 1990s.
True or false? Root Cause Analysis (RCA) is False
designed to identify an individual who can
be held accountable for a lapse in quality.
1/6
, 8/13/24, 4:45 AM
The project charter should include the All of the above
following:
A. Background and purpose
B. Scope
C. Mission statement
D. Team composition
E. Operational framework
F. Performance measures
G. All of the above
The Kano Model includes the following Attractive Quality
dimensions of quality:
A. Attractive quality
B. Charismatic quality
C. Important quality
D. All of the above
Advantages for using the CAHPS survey for All of the above
assessing the VOC include the following
(choose the best answer):
A. The survey is standardized and validated
B. The survey can be administered at no cost
C. Comparative data is available at no cost
D. All of the above
E. A and B
F. B and C
True or false? The Voice of the Customer false
(VOC) measures the ability of customers to
vocalize their problems.
Process maps are used for defining the A. Basic Flowchart
sequence of steps in a process and may
include which of the following?
A. Basic flowchart
B. Decision matrix
C.Time series plot
D.None of the above
The following is true about a Pareto Chart: A and B
A. Pareto Charts are based on the "80-20
rule"
B. A Pareto Chart helps prioritize
intervention targets for an improvement
project
C. Pareto Charts can only be created using
specialized software
D. None of the above
E. A and B
F. B and C
2/6
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