ServiceNow HR Certification Exam Prep
Exam Questions with Correct Verified
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1. "Role that allows a delegated developer access to development
areas like widget creation for the HR Service Portal. - ANS
✔[sn_hr_sp.admin]"
2. "There are two types of HR Document Templates, both create
PDF files, but are created and maintained differently:" - ANS
✔"Document templates, PDF document templates"
3. (SN Security)Roles and Groups includes - ANS ✔Roles: Access to
modules, apps, forms, portals and Groups: Used to grant roles
4. 6 stages of SN Implementation methodology - ANS ✔Initiate,
Examine, Plan, Create, Transition and Close
5. Activity types in an HR Service - ANS ✔Task, Approval
6. Agenda for LE Activities Workshop - ANS ✔
7. All web traffic uses - ANS ✔HTTPS so it is always TLS encrypted
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8. Also known as Employee Service Center - ANS ✔Human
Resources Scoped App: Service Portal
9. Are attached documents translated? - ANS ✔No
10. Assignment rules - ANS ✔Triggered when an HR service
does not have a template or template doesn't have an assignment
group, can be: simple and scripted
11. Business rules(Security) can be used to - ANS ✔Hide field
information
12. Can HR admin update email addresses? - ANS ✔Yes
13. Can HR Service templates be linked? - ANS ✔Yes, up to 3
14. Can SKILLS be used to auto-assign an HR Case? - ANS
✔True
15. Checkbox "If true, ACLs check if the user is being
impersonated" needs to be checked - ANS ✔To prevent
impersonating user to see sensitive hr profile information
17. Components of SAIF Methodology - ANS ✔SIM, Technology,
Collateral and Assets, Expertise
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18. Configuration/implementation types - ANS ✔Nominal,
Low, Major and Drastic
19. Contextual security includes - ANS ✔Simple security: field
level using roles and ACL: context of data within record
20. CRUD Access to tables, row, field governed by - ANS ✔ACL
21. Data packs are available where? - ANS ✔Partner Portal
22. Data pulled from workday integrations: - ANS
✔"Departments,Locations,Job profiles,Worker profiles, Effective
worker profiles, Future worker profiles"
23. Data pushed to workday integrations: - ANS ✔"Change
legal name, Maintain contact information, Leave of absence"
24. Determining when an LE Activity should be assigned to a
subject have an associated: - ANS ✔HR Criteria
25. Direct reports and colleagues related lists are read only in
HR Profile view - ANS ✔True. Organization application updates this
information
26. e-signature in base platform - ANS ✔Not a legally binding
document; just acknowledgement
ServiceNow HR Certification Exam Prep
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